Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Stamper

Humble

Summary

Detail-oriented and dedicated professional with a demonstrated history of delivering top-notch customer service in high-pressure settings. Possessing a sharp eye for detail and adept decision-making abilities to efficiently handle various tasks simultaneously. Self-driven with a strong work ethic, capable of excelling both independently and as part of a collaborative team.

Overview

15
15
years of professional experience

Work History

Real Estate Agent

Keller Williams Professionals
06.2024 - Current
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
  • Advised clients on market conditions and property value for informed decision-making.
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Marketed and sold property for clients by hosting open houses and advertising online and in print.

Real Estate Agent

Texas United Realty
06.2022 - 05.2024
  • Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
  • Communicated with clients to understand property needs and preferences.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Negotiated, facilitated and managed real estate transactions.

Bartender

Nancys Restaurant
07.2019 - 01.2021
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands

Supervisor

ATCO (General Motors)
01.2015 - 07.2018
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Atco is a Third Party company of General Motors. my key role was to over see productions inspectors to ensure audit compliance. I also worked with GM Quality department auditing lineside, ensuring any quality issue that arose was taking care of right away.
  • I also worked with the Material department to make sure when Quality did find a issue I would support with getting bad parts shipped out of the plant and fixed so the line would be able to continue.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Customer Service Representative

West Corporation
02.2012 - 01.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.

Nursing Assistant

Greenbrier Nursing Home
03.2010 - 02.2012
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Documented all care actions by completing records and logs in medical software system.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Education

License/Certification - Real Estate

Champions School of Real Estate
Spring, TX
05.2021

Certification - Texas Alcoholic Beverage Commiission

Texas Alcoholic Beverage Commission
02.2021

High School Diploma -

Cardinal Mooney Catholic High School
06.2004

Skills

  • Multi-line phone proficiency
  • Customer engagement strategies
  • Bookkeeping
  • Office administration
  • Scheduling
  • Social media knowledge
  • Tenant and eviction laws
  • Financial budgeting and reporting
  • Property tours and inspections
  • Marketing and advertising
  • Leasing and sales
  • Customer Data Confidentiality
  • Order and Refund Processing
  • Maintains professionalism in stressful situations
  • Customer Retention Strategies

Timeline

Real Estate Agent

Keller Williams Professionals
06.2024 - Current

Real Estate Agent

Texas United Realty
06.2022 - 05.2024

Bartender

Nancys Restaurant
07.2019 - 01.2021

Supervisor

ATCO (General Motors)
01.2015 - 07.2018

Customer Service Representative

West Corporation
02.2012 - 01.2015

Nursing Assistant

Greenbrier Nursing Home
03.2010 - 02.2012

Certification - Texas Alcoholic Beverage Commiission

Texas Alcoholic Beverage Commission

High School Diploma -

Cardinal Mooney Catholic High School

License/Certification - Real Estate

Champions School of Real Estate

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