Kenya Pluntz
New Richmond
Summary
A highly dedicated and dependable professional with a strong work ethic and exceptional communication skills. Known for consistently delivering 100% in every task, I am a quick learner who thrives in fast-paced environments. With excellent organizational abilities and a personable approach,I excel at building strong, trusting relationships with individuals at all levels. I am committed to continuous improvement and always strive to exceed expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Ninefold Marketing
03.2024 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Optimized scheduling to ensure full coverage during peak hours without over staffing, balancing customer service with cost efficiency.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Compliance Specialist
Prolink
01.2023 - 03.2024
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Managed quality programs to reduce overdue compliance activities.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Updated Google spreadsheets with latest data to enhance strategic planning.
- Kept informed regarding pending industry changes, trends or best practices.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
Customer Service Representative
Ninefold Marketing
05.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Nanny/Residential House Manager
Private
05.2019 - 05.2021
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
CNA
Legacy House of Park Lane
02.2019 - 05.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Reduced patient stress levels through effective communication and active listening skills.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Care Giver
Right At Home
12.2018 - 02.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
High School Diploma -
Career Path High School
Kaysville, UT05-2019
Skills
- Training and mentoring
- Customer service
- Attention to detail
- Complex Problem-solving
- Analytical thinking
- Verbal and written communication
- Multitasking Abilities
- Organizational skills
- Reliability
- Self motivation
Certification
First Aid/CPR
CNA License
Timeline
Supervisor
Ninefold Marketing
03.2024 - Current
Compliance Specialist
Prolink
01.2023 - 03.2024
Customer Service Representative
Ninefold Marketing
05.2021 - 01.2023
Nanny/Residential House Manager
Private
05.2019 - 05.2021
CNA
Legacy House of Park Lane
02.2019 - 05.2019
Care Giver
Right At Home
12.2018 - 02.2019
High School Diploma -
Career Path High School
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