Kenya Stephens
New York,NY
Summary
Accomplished Contract Officer at Paragon Security, adept in risk management and team leadership. Successfully led crisis management initiatives, enhancing operational efficiency by 20%. Skilled in fostering collaboration and ensuring compliance, I excel in resolving complex issues with effective communication and critical thinking, maintaining confidentiality and security of sensitive information. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Contract officer
Paragon Security-Contract Homeland Security
The Bronx, New York
09.2015 - Current
- Collaborated with cross-functional teams to resolve customer inquiries and issues.
- Fostered a positive work environment through effective communication and team-building activities.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Supervised subordinate staff in carrying out daily duties and activities.
- Led crisis management efforts to resolve issues promptly and efficiently.
- Oversaw the development and implementation of operational procedures.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Ensured the security and confidentiality of sensitive information.
- Enforced compliance with regulatory standards and company policies.
- Implemented risk management strategies to mitigate potential threats.
- Maintained positive working relationship with fellow staff and management.
Armed Courier
Rapid Armored
Brooklyn, New York
04.2013 - 08.2015
- Transported and safeguarded substantial amounts of cash, jewelry, and metro cards ensuring secure delivery and collection.
- Loaded cash into ATM machines, maintaining high standards of security and precision.
- Maintained security protocols to protect personnel and assets throughout transit.
- Ensured the safety of co-workers and company vehicles during transport operations.
- Safeguarded the transfer process by accurately logging the time of money transactions.
Security Officer/Execution Protection
Force One International
The Bronx, New York
01.2010 - 11.2013
- Provided executive protection and ensured safety during special events at Lord & Taylor, Bloomingdale's, and Burlington Coat Factory.
- Managed a squad of seven to conduct vigilant surveillance of both indoor and outdoor property areas.
- Conducted comprehensive vertical patrols across an 8-building residential complex to ensure safety and security.
- Collaborated with NYPD and FDNY to monitor and report safety concerns, enhancing overall security measures.
Education
GED -
Adam Clayton Powell
New York, NY06-2012
Fire Safety Officer -
1ST Security Prep & Placement,Inc.
New York, NY03-2008
Skills
- Risk management
- Compliance enforcement
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Team building
- Conflict resolution
- Communication
- Problem resolution
- Written communication
- Critical thinking
- Supervision and leadership
- Teamwork and collaboration
- Problem-solving
- Calm under pressure
Certification
- Concealed Carry License
- CPR Certification
- NY State Department of State Division of licensing service
- Licensed Security Guard
- NY State 47 hr. Armored Truck Certifications
- NY State 47 hr. Armed Guard Certification
- NY State Armed Guard License
- Department of Homeland Security
- Emergency Management
- Disaster ASST.(Man-Made & Natural Disasters)
- Citizen Preparedness
- J.S.A Security Co
- Citizen Relatedness
- Intro to hazardous Materials
- Radiology Emergency Planning
References
References available upon request.
Timeline
Contract officer
Paragon Security-Contract Homeland Security
09.2015 - Current
Armed Courier
Rapid Armored
04.2013 - 08.2015
Security Officer/Execution Protection
Force One International
01.2010 - 11.2013
GED -
Adam Clayton Powell
Fire Safety Officer -
1ST Security Prep & Placement,Inc.
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