Kenya St. John
GREENVILLE,SC
Summary
Adept Central Scheduler with a proven track record at Ensemble Health Partner, I excel in patient scheduling and workflow optimization. Skilled in HIPAA compliance and patient confidentiality, my expertise enhances patient relations and boosts scheduling efficiency by 30%. Renowned for exceptional multitasking and active listening, I seamlessly integrate administrative support with teamwork to elevate healthcare services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Central Scheduler
Ensemble Health Partner
04.2024 - Current
Centralized Scheduler
Innervison Medical Imaging
09.2011 - 04.2024
- Reduced no-show rates by providing appointment reminders via phone, email, and text message.
- Provided backup support for front desk receptionists, assisting with a wide range of administrative tasks as needed to maintain smooth office operations.
- Balanced provider schedules according to their preferences while also considering factors such as room availability, equipment needs, or optimal utilization of resources.
- Handled cancellations or rescheduling requests promptly while minimizing disruptions to overall appointment schedules across various departments.
- Managed high call volumes with professionalism and patience, prioritizing customer service while multitasking effectively.
- Streamlined the scheduling process for multiple departments, ensuring timely service for all patients.
- Ensured compliance with HIPAA regulations, safeguarding patient privacy during all aspects of the scheduling process.
- Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times.
- Assisted in training new centralized schedulers, sharing best practices and contributing to a supportive team environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Prepared and processed patient referrals and transfer requests.
Education
Diploma - Practical Nursing
Forest Junior Community College
Anderson, SCSkills
- Patient Scheduling
- Data Entry
- Flexible Schedule
- Scheduling Tests and Procedures
- Workflow Optimization
- HIPAA Compliance
- Patient confidentiality
- Insurance Verification
- Patient Relations
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
- Active Listening
- Task Prioritization
- Appointment Scheduling
- Patient Referral
- Administrative Support
- Epic Systems
- CPT Coding
Certification
- OSHA Certified
- State Driver's License
- Health Insurance Portability and Accountability Act Training Certificate-HIPAA Exams, Inc.or equivalent providers.
Timeline
Central Scheduler
Ensemble Health Partner
04.2024 - Current
Centralized Scheduler
Innervison Medical Imaging
09.2011 - 04.2024
Diploma - Practical Nursing
Forest Junior Community College
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