Kenya Stubbs
Covington,USA
Summary
Diligent Front Desk Representative with background in handling front desk operations and customer interactions. Proven ability to manage administrative tasks and maintain welcoming environment. Demonstrated skills in communication and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office Representative
Atlanta Gastroenterology Associates
10.2024 - Current
- Greet patients and visitors in a prompt and helpful manner; providers instructions/directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents in ECW
- Collects co-payments and outstanding balances
- Manages patients’ monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Monitors schedule and organize patient flow for office appointments; communicates end of day no shows to the scheduling area
- Answers emails and voicemails and return patient calls in a timely and efficient manner
- Any other duties and/or special projects as assigned
Funeral Attendant
Celebration of Life Memorial
04.2021 - Current
- Document customer correspondence in Funeral Director Assistant, from first call to final disposition.
- Assist customers with making payments or establishing payment plans to bring accounts current.
- Upload quality control policies and procedures to increase customer satisfaction.
- Provide outstanding service to new and long-standing customers by attending closely to concerns and developing relationships.
- Relay customer feedback to cross-functional teams to improve products and services.
Mental Health Technician
Ridgeview Behavioral Hospital
05.2022 - 11.2024
- Encouraged positive behaviors through rewards systems when appropriate.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Established trusting relationships with clients by demonstrating empathy and understanding towards them.
Customer Service Clerk
A & D Foods
06.2020 - 03.2022
- Assisted customers in selecting appropriate products or services to meet their needs.
- Processed customer orders and payments accurately and promptly.
- Resolved customer complaints in a timely manner.
- Answered incoming calls from customers regarding product information, order status, returns, and other related inquiries.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
Education
High School Diploma -
Putnam County High School
Eatonton, GA06.2010
Skills
- Patient Safety Management
- Behavior Management
- Excellent Customer Service Skills
- Suicide Prevention
- Problem Solving
- Detail Oriented
- De-Escalation Techniques
- Crisis Intervention
- Family Relations
- Inbound Calls
- Time Management
- Computer Skills
Certification
First Aid/CPR Certified
Languages
English
Timeline
Front Office Representative
Atlanta Gastroenterology Associates
10.2024 - Current
Mental Health Technician
Ridgeview Behavioral Hospital
05.2022 - 11.2024
Funeral Attendant
Celebration of Life Memorial
04.2021 - Current
Customer Service Clerk
A & D Foods
06.2020 - 03.2022
High School Diploma -
Putnam County High School
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