Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Sykes

Mobile

Summary

Accomplished General Manager at Checkers and seasoned Dietary Aide with a proven track record in enhancing meal service efficiency and ensuring food safety compliance. Leveraged strong problem-solving skills and nutrition knowledge to boost patient satisfaction and streamline operations. Excelled in high-volume dining environments, demonstrating exceptional time management and customer service abilities.

Overview

22
22
years of professional experience

Work History

Dietary Aide

USA Providence
05.2023 - 08.2024
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Improved patient satisfaction by providing high-quality meals tailored to their dietary needs and preferences.
  • Assisted in menu planning to cater to diverse patient dietary restrictions, ensuring balanced nutrition.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Portioned and wrapped food to place directly on plates for service to patrons.

Dietary Aide

Westminster/Acts
11.2018 - 04.2023
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Followed all food safety regulations while preparing meals for patients.
  • Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
  • Maintained strict levels of cleanliness for tables, floors, and prep areas.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
  • Arranged tray and or table settings with proper tableware, condiments, and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.
  • Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained strict adherence to HIPAA regulations when handling patient information, protecting confidentiality at all times.
  • Supported kitchen in managing dietary emergencies, ensuring patient needs were met promptly and accurately.
  • Participated in ongoing training programs to stay current on best practices in nutrition support services and foodservice operations.
  • Participated in regular training on food safety and dietary trends, staying ahead in nutritional knowledge.
  • Conducted inventory checks and placed orders for kitchen supplies, ensuring uninterrupted operations.
  • Streamlined meal preparation processes, cutting down on waste while ensuring quality.
  • Cleaned and organized kitchen, dining and service areas.
  • Organized kitchen workflows, enabling team to prepare meals more efficiently.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

General Manager

Checkers
05.2002 - 07.2016
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Interacted well with customers to build connections and nurture relationships.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.

Education

Associate Of Applied Science - Computer And Information Systems

Bishop State Community College
Mobile, AL
05.2004

Advance High School Diploma - All

Williamson High School
Mobile, AL
05.1999

Skills

  • Time management
  • Problem-solving
  • Cleaning and sanitizing
  • Customer service
  • Patient communication
  • Food handling safety
  • Sanitation practices
  • Food safety
  • Nutrition knowledge
  • Multitasking Abilities
  • Service prioritization
  • High volume dining

Timeline

Dietary Aide

USA Providence
05.2023 - 08.2024

Dietary Aide

Westminster/Acts
11.2018 - 04.2023

General Manager

Checkers
05.2002 - 07.2016

Associate Of Applied Science - Computer And Information Systems

Bishop State Community College

Advance High School Diploma - All

Williamson High School

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Kenya Sykes