Kenya Theoc
Miami
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Associate/Notary Public
Ups Store
07.2024 - Current
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Examined documents for accuracy, completion and compliance before notarizing.
- Responded to customer requests for products, services, and company information.
General Sales Associate
Macy's
08.2022 - 01.2024
- Maintained visual merchandising standards to enhance product appeal and customer engagement
- Delivered exemplary customer service, addressing inquiries on product details, sizing, and care instructions, while assisting in locating and sourcing products across multiple locations
- Executed preparation of merchandise for display, ensuring accurate pricing and tagging aligned with store presentation guidelines
- Contributed to sales growth by training new team members in product knowledge, customer service excellence, and effective selling strategies, in addition to participating in the development of marketing initiatives
Marketing Associate
Verizon
04.2021 - 06.2022
- Formulated and executed marketing initiatives, leading to enhanced sales performance through strategic problem resolution and analysis
- Conducted comprehensive market research to inform and refine future marketing campaigns, ensuring alignment with consumer needs and business goals
Education
High School Diploma -
Miami Central Senior High School
Miami, FL06.2017
Skills
- Multitasking
- Conflict Resolution
- Technical Proficiency with Customer Service Software
- Time Management
- Sales expertise
Certification
- Notary, Florida, 2023
- HHA - Home Health Aide, None
- Security D License, 2022
Timeline
Store Associate/Notary Public
Ups Store
07.2024 - Current
General Sales Associate
Macy's
08.2022 - 01.2024
Marketing Associate
Verizon
04.2021 - 06.2022
High School Diploma -
Miami Central Senior High School