Kenya Thomas
Buffalo,NY
Summary
Results-driven and highly adaptable professional with a proven track record of delivering high-quality outcomes across fast-paced and dynamic environments. Known for strong problem-solving skills, effective communication, and a collaborative mindset. Demonstrates a commitment to continuous improvement, operational excellence, and driving business value through strategic thinking and execution. Trusted team player with the ability to lead initiatives, manage competing priorities, and build strong relationships across all levels of an organization.
Overview
3
3
years of professional experience
Work History
Server
PF Changs Restaurant
08.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Managed dining area to ensure cleanliness, organization, and adherence to health standards.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on menu offerings and operational procedures to enhance team performance.
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during peak hours, improving workflow and service speed.
- Collaborated with kitchen staff to address special requests and dietary restrictions promptly.
- Trained new servers on menu knowledge and service protocols, enhancing team performance.
- Delivered exceptional customer service in a fast-paced dining environment.
Daycare Assistant
Ida's Family Childcare LLC
03.2025 - 07.2025
- Assisted in creating engaging educational activities for children, fostering creativity and learning.
- Monitored children's behavior and interactions, ensuring a safe and nurturing environment.
- Collaborated with lead teachers to implement lesson plans tailored to developmental needs.
Dietary Aide
Harris Hill Nursing Facility
09.2024 - 03.2025
- Prepared and served meals according to dietary guidelines and individual resident needs.
- Assisted in maintaining cleanliness and sanitation of kitchen and dining areas.
- Collaborated with nutrition staff to ensure accurate meal planning and food preparation.
- Monitored food inventory levels, reporting shortages to management for timely restocking.
- Provided support during meal service, ensuring residents received appropriate diets promptly.
- Engaged with residents, communicating effectively to meet their meal preferences and dietary restrictions.
- Participated in training new staff members on kitchen procedures and best practices for food safety.
- Followed established safety protocols while handling food preparation tools and equipment.
Cashier
Checkers and Rally's
01.2024 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring consistency in financial reporting.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline checkout procedures.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
07.2023 - 10.2023
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated kitchen equipment and ensured adherence to safety protocols.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Resolved customer complaints promptly, fostering a positive dining experience.
Assistant
Coastal Real Estate Consultants
06.2023 - 10.2023
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Managed client inquiries, ensuring timely and accurate responses to enhance satisfaction.
- Managed property listings using CRM software to streamline client communications and enhance service delivery.
- Assisted in preparing marketing materials for property showcases, increasing engagement among potential buyers.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Delivered exceptional customer service in fast-paced environment, ensuring order accuracy and satisfaction.
- Operated kitchen equipment efficiently while adhering to safety and sanitation standards.
Education
High School Diploma - General Studies
Stuart W Cramer High School
Belmont, NC05.2023
Timeline
Server
PF Changs Restaurant
08.2025 - Current
Daycare Assistant
Ida's Family Childcare LLC
03.2025 - 07.2025
Dietary Aide
Harris Hill Nursing Facility
09.2024 - 03.2025
Cashier
Checkers and Rally's
01.2024 - 06.2024
Crew Member
Bojangles' Famous Chicken 'n Biscuits
07.2023 - 10.2023
Assistant
Coastal Real Estate Consultants
06.2023 - 10.2023
Crew Member
Bojangles' Famous Chicken 'n Biscuits
03.2023 - 06.2023
High School Diploma - General Studies
Stuart W Cramer High School
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