Summary
Overview
Work History
Education
Skills
Timeline
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Kenya Tolbert

McDonough,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Lead Audio Visual Technician

King AV
06.2022 - Current
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.
  • Provided technical support to event staff and presenters, reducing technical issues and delays.
  • Maintained and troubleshot audio and visual equipment to minimize downtime.
  • Pulled and terminated variety of cables.
  • Programmed and operated audio-visual equipment to support seamless live events.
  • Monitored and adjusted sound and lighting levels to optimize live event performance.
  • Performed service and system maintenance as directed.
  • Diagnosed and resolved problems with AV equipment and media management systems.

Concierge Engineer

Sessions Atlanta
12.2022 - 05.2023
  • Offered friendly and efficient service to studio clients, handled challenging situations with ease.
  • Addressed client inquiries with timely and professional responses via in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and trained team of 15 Event Concierge Hosts and Concierge Engineers. .
  • Greeted clients and guests upon arrival and offered directions to key amenities to cultivate quality studio experiences.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Studio Manager

Triangle Sound Studios/Sony Music Publishing
01.2019 - 06.2022
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff of 15-30 people for timely, accurate and high-quality task completion.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Organized and maintained client databases for accurate communication information.
  • Recruited, trained, and developed high-performing and customer-focused team from scratch.
  • Facilitated communication between clients, staff and vendors for smooth project processes.
  • Kept accurate budgets with all expenses tracked and accounted for.
  • Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
  • Oversaw audio and video recording and mixing for high-quality studio output.
  • Created policies and procedures for company and delivered company-wide training to employees.
  • Negotiated vendor and supplier contracts to secure optimal rates for studio services.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Runner/Assistant Engineer

Triangle Sound Studio
10.2016 - 01.2019
  • Provided technical assistance to staff when needed.
  • Assisted in development, design and execution of projects.
  • Determined budget, manpower, schedule and material needed to successfully assist management.
  • Maintained positive work atmosphere by building relationships with co-workers, customers, clients, and management.
  • Worked closely with engineers and assisted with testing of software products.
  • Collaborated with senior engineers on projects and offered insight.
  • Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
  • Assisted with coordination of new equipment installation and implementation.
  • Evaluated quality control processes and made recommendations for improvements in quality control.
  • Prepared standard reports and documentation to communicate results to senior management.

Recording Engineer/Mixing Engineer

OYL Studio
10.2015 - 10.2016
  • Setup and double-checked equipment for functionality before use.
  • Studied musicians styles prior to sessions in order to provide optimal engineering support.
  • Coached musicians on creating clean, balanced audio to work with.
  • Designed recording and production schedules according to client needs.
  • Recorded on site during live shows to obtain tracks to edit.
  • Collaborated with artists, producers and engineers to create audio recordings.
  • Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
  • Mixed and edited audio for live and recording events.
  • Mixed voices, music and taped sound effects for live performances and pre-recorded events.
  • Regulated sound qualities and volume levels during recording sessions to produce desired outcomes.

Education

Bachelor of Arts - Audio Production

The Art Institute of Atlanta
Atlanta, GA

Skills

  • Complex Problem-Solving
  • Client Support
  • Equipment Installation
  • Active Listening
  • Telephone Support
  • Excellent Reasoning Skills
  • Cable Organization
  • Strong Verbal and Written Communication
  • Customer Satisfaction
  • Mixing and Mastering
  • Troubleshooting Techniques

Timeline

Concierge Engineer

Sessions Atlanta
12.2022 - 05.2023

Lead Audio Visual Technician

King AV
06.2022 - Current

Studio Manager

Triangle Sound Studios/Sony Music Publishing
01.2019 - 06.2022

Runner/Assistant Engineer

Triangle Sound Studio
10.2016 - 01.2019

Recording Engineer/Mixing Engineer

OYL Studio
10.2015 - 10.2016

Bachelor of Arts - Audio Production

The Art Institute of Atlanta

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Kenya Tolbert