Kenya Toledano
Addison,IL
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
Walgreens Pharmacy
01.2016 - Current
- Company Overview: Pharmacy
- Provided help to patients by filling prescriptions and insurance questions
- Responsible in daily operations
- Providing the best customer service by getting to know customers and creating a welcoming environment
- Handle and process insurance adjustments
- Train and coach staff to improve productivity
- Ensure all quality records are properly retained
- Update daily charge back reports from insurance companies
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Cashier
Target
11.2016 - 12.2017
- Company Overview: Retail
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Increased sales of promotional items by informing customers about current offers.
Pharmacy Technician
Walgreens Pharmacy
11.2013 - 01.2016
- Company Overview: Pharmacy
- Ensured patient safety by assisting the pharmacist with proper and safe protocols
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
Education
AA - Biology
College Of Dupage
07-2025
High School Diploma -
Glenbard East High School
06.2013
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Employee relations and conflict resolution
- Staff management
- Policies and procedures implementation
- Quality assurance controls
- Invoice processing
- Customer retention
- Forecasting and scheduling
Awards
- PTCB Certification, 2016
- Excpt Certification, 2014
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working
Timeline
Cashier
Target
11.2016 - 12.2017
Operations Manager
Walgreens Pharmacy
01.2016 - Current
Pharmacy Technician
Walgreens Pharmacy
11.2013 - 01.2016
AA - Biology
College Of Dupage
High School Diploma -
Glenbard East High School
Similar Profiles
Michael HeinMichael Hein
Pharmacy Technician at Walgreens PharmacyPharmacy Technician at Walgreens Pharmacy
Annagrace HoodAnnagrace Hood
Certified Pharmacy Technician at Walgreens PharmacyCertified Pharmacy Technician at Walgreens Pharmacy
Brandon LaVarnwayBrandon LaVarnway
Customer Service Associate at Walgreens PharmacyCustomer Service Associate at Walgreens Pharmacy