Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
CNA Class
Timeline
Generic

Kenya Turner

Tacoma,WA

Summary

[Job Title] well-equipped to provide emotional support in a comfortable, soothing environment. Desires a CNA position in a long term care or rehabilitation facility. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care.

Overview

20
20
years of professional experience

Work History

Commercial Driver

Lyft
Atlanta, GA
01.2018 - Current
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly
  • Inspected vehicle before and after every trip and conducted minor repairs,
  • Presented clean, neat appearance during every shift to uphold professional company presence
  • Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and keeping control of vehicle at all times
  • Operated with safety and skill to avoid accidents and delays
  • Completed preventive maintenance checks and basic repairs to vehicles

Customer Service Representative

Arise LLC
Fort Lauderdale, FL
11.2017 - Current
  • Answered constant flow of customer calls with up to 95 calls in queue per minute
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Described products and service to customers, thoroughly explaining details and care of merchandise
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Entered customer interaction details in notes to track requests, document problems and record solutions offered
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Educated customers on promotions to enhance sales
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations

Driver

Uber
Savannah , GA
01.2017 - Current
  • Upheld high standards of professionalism and discretion when working with high-value clients
  • Answered, scheduled and responded to reservation calls at specific times and locations
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk
  • Stayed in open communication with existing customers to offer immediate access to new products
  • Immediately addressed problems with customers to promote speedy resolution
  • Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns

Home Care Aide

Good To Be Home Care
Lakewood, WA
05.2022 - 07.2022
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Scheduled and accompanied clients to medical appointments.
  • Ran errands for patients, did shopping and picked up other necessities.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Followed nutritional plans to prepare optimal meals.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation and organization of assigned station and service areas.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Developed rapport to create safe and trusting environment for care.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Security Officer

Securitas
Sea Tac, Washington
11.2019 - 09.2020
  • Oversaw daily monitoring and patrolled buildings, grounds and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked and verified photo identification prior to granting facility access.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Performed pat-downs to look for unauthorized materials and weapons.
  • Secured [Number] doors in office and main building.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Monitored central alarm systems for fire, intrusion and duress alarms.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.

Correctional Officer

Macon State Prison
Oglethorpe, GA
03.2019 - 11.2019
  • Searched building and grounds, living quarters and work areas for contraband
  • Completed dorm sanitation and maintenance checks and reported results to management
  • Maintained custody and control of 190 inmates housed in security unit
  • Built solid relationships with staff and residents to keep institution safe and secure
  • Made rounds at specified intervals and conducted head counts and roll calls
  • Conducted routine and emergency head counts
  • Prepared, processed and maintained forms, reports, logs, records and activity journals
  • Escorted inmates to and from cells, court, hospitals and medical appointments
  • Issued cleaning supplies, comfort items, laundry and all basic meals
  • Tracked inmates through head counts, visitor logs and scheduled activities
  • Delivered inmates to work sites and returned safely by following protocols
  • Determined and assigned inmates to appropriate housing
  • Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers
  • Implemented defensive tactics and physical restraints to maintain safety and security of level 5 facility

Customer Service Representative

Sykes Enterprises, Incorporated
Tampa, FL
08.2016 - 11.2017
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Educated customers about the brand to incite excitement about the company’s mission and values
  • Answered customer telephone calls promptly and in an appropriate manner
  • Followed up with over 20 customers each week to verify that they were satisfied with purchases
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Determined customer needs by asking relevant questions and listening actively to the responses

Home Care Nurse

Devine Trinity
Hinesville, ga
05.2015 - 08.2016
  • Responded appropriately to the physical, emotional and developmental needs of patients
  • Maintained sanitary residents' and program rooms
  • Answered patient calls for care and feeding
  • Maintained accurate records of patient care, condition, progress and concerns
  • Obtained information about clients’ medical history, drug history, complaints and allergies
  • Cooked appetizing and satisfying meals and snacks
  • Maintained a clean, healthy and safe environment
  • Obtained household supplies and ran daily errands
  • Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds
  • Helped residents programming goals and increase their independence
  • Tested and recorded blood glucose levels
  • Provided pre- and post-operative care
  • Performed clerical duties, such as word processing, data entry, answering phones and filing
  • Followed safe lifting techniques and individual resident lifting instructions
  • Transported patients to other areas of the hospital in wheelchairs and gurneys
  • Assisted in cleansing enemas, catheterization and bladder irrigations
  • Assisted patients with ambulation and crutch walking
  • Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
  • Provided a comforting and soothing environment
  • Took advantage of opportunities for continuing education, quality assurance and performance improvement activities
  • Changed sterile dressings
  • Assisted patients with bathing, oral hygiene, grooming, feeding and elimination
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles
  • Scheduled and accompanied clients to medical appointments
  • Documents objective data and routine aspects of patient care
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients’ clothing and bedside tables/equipment
  • Monitored expiration of medical supplies and medications
  • Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety

Front Desk Clerk

Best Western
Richmond Hill, GA
11.2015 - 08.2016
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests
  • Maintained transaction security checking payment cards against identification
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Updated customer accounts with add-on room charges, including minibar use and room service bills
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Education

Bachelor of Science - Practical Nursing

Clover Park Technical College
Lakewood, WA
12.2025

Skills

  • Committed team player
  • Trustworthy companion
  • Compassionate
  • Adaptable
  • Patient-focused care
  • Companionship and emotional support
  • Compassionate caregiver
  • Feeding assistance expert
  • Efficient and reliable team player
  • Culinary talent
  • Dedicated hospice care provider
  • Credit card processing
  • Complaint resolution
  • Recordkeeping strengths
  • Computer proficient
  • Staff education and training
  • Good listening skills
  • Money handling abilities
  • Creative problem solving
  • Quick learner
  • Inmate management
  • Weapons training
  • Safety and security
  • Suicide prevention training
  • Conflict resolution skills
  • Surveillance
  • Search and seizure procedures
  • Inmate behavior modification tactics
  • Crisis intervention training
  • Safety and security enforcement
  • File and records management
  • Firearm operations trained
  • Continuing education
  • Relationship building and management
  • Crime prevention
  • Strong interpersonal skills
  • Team-oriented
  • Emergency management
  • Emergency response
  • Self-defense techniques
  • Staff management
  • Service Dispatching
  • CB Radio Communication
  • Cash Register Operations
  • Customer Needs Assessments
  • Safety and Emergency Equipment
  • Vehicle Service Documentation
  • Delivery Documentation
  • Accident Documentation
  • Process Monitoring
  • Activities of Daily Living (ADL) Support
  • Feeding Assistance
  • Bedsore Prevention
  • Nutrition and Diet
  • Electronic Recordkeeping
  • Caregiver Relations
  • Fluid Measurement
  • Linen Replacements
  • Vital Signs Collection
  • Output Monitoring and Reporting
  • Monitoring Fluids
  • Alcohol Rubs
  • Patient Dressing
  • Companionship and Emotional Support
  • Oral Hygiene
  • Positioning Patients
  • Basic Care Services
  • Personal Care Needs
  • Recording Vital Signs
  • Patient Care and Safety
  • Grooming and Bathing Assistance
  • Basic Life Support
  • Range of Motion Exercises
  • Sanitizing Surfaces
  • Mobile Devices
  • First Aid Certification
  • Bed Making and Linen Changes
  • Catheter Care
  • Empathy and Compassionate Care
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Call Documentation
  • Responding to Difficult Customers
  • Privacy Policies
  • Calm and Professional Under Pressure
  • Verifying Coverage
  • Understanding Customer Needs
  • Customer Service and Assistance
  • Courteous with Strong Service Mindset
  • High-Volume Call Centers
  • Critical Thinking
  • Call Transfers
  • Patient and Empathetic
  • Professional Relationships

Accomplishments

CNA Course

NAR Active

Affiliations

  • Correctional Officer, Macon State Prison, 2019 to Current

CNA Class

Basic patient care, infection control, nutrition, anatomy, communications and documentation, safety and emergency procedures, and patient rights. I also receive hands-on training in performing basic nursing tasks such as taking vital signs, moving patients, and providing personal care.

Timeline

Home Care Aide

Good To Be Home Care
05.2022 - 07.2022

Security Officer

Securitas
11.2019 - 09.2020

Correctional Officer

Macon State Prison
03.2019 - 11.2019

Commercial Driver

Lyft
01.2018 - Current

Customer Service Representative

Arise LLC
11.2017 - Current

Driver

Uber
01.2017 - Current

Customer Service Representative

Sykes Enterprises, Incorporated
08.2016 - 11.2017

Front Desk Clerk

Best Western
11.2015 - 08.2016

Home Care Nurse

Devine Trinity
05.2015 - 08.2016

Bachelor of Science - Practical Nursing

Clover Park Technical College

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Kenya Turner