Kenya Tyson
Austintown,Oh.
Summary
- To obtain a Corporate Training Position
- Ten years experience providing excellent client service and relations
- Well organized and detail oriented
- Able to manage multiple tasks simultaneously
- Works well independently or within a group environment
- Knowledge of basic legal concepts and principles
- Adept with legal research methods
- Demonstrated interpersonal abilities
- Experience in training new employees
- Provided Manual to assist in training and served on wire transfer automation project committee
- Successful completion of a Discharge Facilitator Program
Motivated Training Consultant successful at creating and implementing effective training programs for all levels of employees at Software companies.
Overview
22
22
years of professional experience
Work History
Training Consultant
Modernizing Medicine
Boca Raton, FL
06.2022 - Current
- Created comprehensive training plans based on organizational goals and objectives.
- Provided ongoing coaching and support to participants during the training process.
- Designed interactive presentations using multimedia tools such as videos, podcasts, and webinars.
- Collaborated with other departments to ensure smooth implementation of training programs.
- Recommended changes or improvements to existing training methods or materials.
- Researched industry trends and developments related to corporate training solutions.
- Provided technical assistance when needed in order to troubleshoot any issues arising during the course delivery process.
- Actively participated in discussions regarding potential enhancements or modifications to existing curricula.
- Organized handbook and course documentation for participants.
- Prepared custom training course materials and presentations for corporate training.
Training Specialist
Henry Schein MicroMD
04.2019 - 06.2022
- I currently work with clients who purchase EHR and Practice Management software to adopt, implement and thrive utilizing our technology
- I train physician’s and appropriate staff to properly utilize and maximize our software thus allowing the practice to focus on patient care and quality as well as maximize profits.
- Developed and maintained training materials, including job aids, handouts, and presentations.
- Facilitated classroom instruction for groups up to 30 students.
- Coordinated with subject matter experts in order to develop comprehensive training content.
- Provided technical support during online training events using web conferencing tools.
- Identified areas for improvement within existing training programs and provided recommendations for change.
- Researched industry trends and best practices related to corporate learning and development initiatives.
Case Management Specialist
Medical Service Company
11.2015 - 04.2019
- I process orders for patients who are in need of home medical equipment, train new hires
- I have created training sheets and tools for new hires, verify insurances, assess patients for needs that will benefit them the most
- In addition I hold a Lead position within my company
- I assist the new hires with questions, I created training sheets, and I also try to handle calls before they are escalated to the manager.
Software Specialist
Henry Schein MicroMD
01.2015 - 05.2015
- Maintained composure and patience in face of difficult customer situations.Researched issues on various computer systems and databases to resolve complaints and answer inquiries.Resolved customer complaints and concerns with strong verbal and negotiation skills.Displayed courtesy and strong interpersonal skills with all customer interactions.Informed customers about issue resolution progress.Provided thorough support and problem resolution for customers.Assisted customers with technical issues via email, live chat and telephone.Provided real-time support to everyday users of MicroMD PM and EMR.Responded to customer service emails in a timely and effective manner.Reported important problems to management.Researched, resolved and followed up on customer issues.Researched, documented and escalated cases to higher levels of support according to internal procedures.
Branch Manager
Boardman Medical Supply
03.2012 - 01.2015
- I process new and existing patients in need of home medical equipment, ensure that the store has appropriate stock, process daily store deposit and paperwork, verify insurance and ensure that the customer/patient has appropriate knowledge of their equipment/needs and rights as a patient.
Discharge Facilitator
Professional Medical Equipment-U.H.H.S
07.2008 - 10.2009
- I help facilitate the discharge of patients in need of Home Medical Equipment, this entails getting the script from the Doctor, visiting with the patient to facilitate delivery and gathering information from them as well as reading the patient's charts and gathering all required information necessary to bill their insurance as well as delivering most of the equipment to the patient before leaving the Hospital
- I also verified the patient's insurance coverage and input orders into the brightree system
- Trained new employees, I had several inservices, with various Clinical Staff.
Recording Specialist
First American Title Insurance Company
08.2007 - 07.2008
- QC real estate documents based upon county and state guidelines, (+200 counties), once they are QC'd, scan documents to desktop, then using 7 different operating systems send for recording, check documents to ensure recorded and then forward to appropriate department for return to Lender
- Trained new hires to the department.
Senior Scheduling coordinator
National Real Estate Information Services
04.2006 - 03.2007
- Schedule loan closings and act as liaison between notaries/attorneys and the lender
- I also managed a team of five people; my duties included training new hires, assisting my team with difficult closings and answering any questions and or concerns.
Wire Clerk
Sky Bank
03.2002 - 08.2005
- Processed incoming and outgoing wires to the Federal Reserve; Balanced entries daily
- Trained all new hires, created a training manual that did not exist prior to my developing it
- Participated in the wire transfer automation project committee.
Education
Certificate - Paralegal
Kaplan University
12.2004
Skills
- Software: Word, Excel, Power Point, Access, Outlook
- Legal Research: Lexis / Nexis, Westlaw, Findlaw
- Typing Speed: 65 wpm
- Proficient in training new hires
- Classroom Instruction
- Online Training
- Needs Analysis
- Online Instruction
- Learning Management Systems
- Training Delivery
- Presentation
- Schedule Coordination
- Materials Preparation
- Needs Assessment
- Verbal and Written Communication
Activities And Affiliations
- Member of the NAPSRx
- Iota Sweetheart
References
References available upon request.
Timeline
Training Consultant
Modernizing Medicine
06.2022 - Current
Training Specialist
Henry Schein MicroMD
04.2019 - 06.2022
Case Management Specialist
Medical Service Company
11.2015 - 04.2019
Software Specialist
Henry Schein MicroMD
01.2015 - 05.2015
Branch Manager
Boardman Medical Supply
03.2012 - 01.2015
Discharge Facilitator
Professional Medical Equipment-U.H.H.S
07.2008 - 10.2009
Recording Specialist
First American Title Insurance Company
08.2007 - 07.2008
Senior Scheduling coordinator
National Real Estate Information Services
04.2006 - 03.2007
Wire Clerk
Sky Bank
03.2002 - 08.2005
Certificate - Paralegal
Kaplan University
Similar Profiles
ASHLEIGH CLAIBORNEASHLEIGH CLAIBORNE
Data Conversion Consultant II at Modernizing MedicineData Conversion Consultant II at Modernizing Medicine
Kristan FortneyKristan Fortney
Senior MIPS Advisor at Modernizing Medicine, Inc.Senior MIPS Advisor at Modernizing Medicine, Inc.
CARSON GRIMESCARSON GRIMES
Product Manager, Patient Engagement and Collaboration at Modernizing Medicine / KlaraProduct Manager, Patient Engagement and Collaboration at Modernizing Medicine / Klara
Chelsie SmithChelsie Smith
Senior Training Consultant at Modernizing MedicineSenior Training Consultant at Modernizing Medicine
Tatyana UnderwoodTatyana Underwood
Customer Service Specialist at Orkin Pest ControlCustomer Service Specialist at Orkin Pest Control