Kenya Williams
McDonough,GA
Summary
Dedicated professional seeking a long-term position with a reputable and established company. Recognized for exceptional customer service skills and a positive attitude, I possess strong interpersonal abilities that facilitate effective communication and collaboration. With a proven track record of meeting deadlines, I am a fast learner capable of working independently and adept at problem-solving. I am committed to contributing to team success while delivering outstanding service and support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Career Break
McDonough, GA
11.2023 - 10.2024
- Relocated and took time off to provide full-time care for my husband and mother
Remote Customer Service Representative
Foundever Operating Corporation
Nashville, TN
03.2021 - 11.2023
- Managing inbound, outbound, and transferred calls with professionalism
- Multitasking effectively while typing, sending emails with attachments, and performing data entry
- Assisting account holders by addressing inquiries related to their Flexible Spending Accounts (FSA), Dependent Care Flexible Spending Accounts (DCFSA), Health Savings Accounts (HSA), Health Reimbursement Accounts (HRA), and COBRA insurance
- Enrolling account holders during open enrollment for insurance plans
- Facilitating the ordering of new debit cards, providing updates on claim statuses, processing refunds, checking account balances, and completing service requests
- Demonstrating empathy and compassion while skillfully de-escalating and escalating calls as necessary
- Navigating multiple computer systems across two monitors efficiently
- Proficient on Windows, Microsoft Office, OneNote, Notepad, and Microsoft Edge
Bus Driver/Customer Service
Transdev
Forest Park, GA
11.2017 - 05.2020
- Conducting thorough pre-trip and post-trip inspections of motor coach buses
- Completing driver trip logs and maintaining accurate manifests
- Communicating effectively with dispatch to ensure smooth operations
- Driving scheduled routes while adhering to timetables
- Picking up and dropping off passengers at their requested stops
- Providing exceptional customer service by addressing passenger inquiries, complaints, and physical needs
- Maintaining a safe and clean working environment throughout the route
- Upholding a professional demeanor, grooming, and attire at all times
- Demonstrating strong problem-solving skills as needed
Shipping Clerk/Customer Service
Staffmark
McDonough, GA
06.2016 - 11.2017
- Executed daily tasks using computer systems to ensure efficient operations
- Sent daily email progress reports to upper management to keep them informed
- Assigned daily assignments to workers to optimize productivity
- Scheduled incoming driver loads for timely processing
- Reconciled work assignments to ensure accuracy and efficiency
- Answered incoming phone calls to address inquiries and facilitate communication
- Assigned trailers to and from dock doors to streamline loading and unloading
- Coordinated with yard hostlers, assigning them specific duties as needed
- Oversaw the proper storage of workloads in designated locations
- Compiled end-of-day reports to summarize operations and performance
- Imported paperwork from other locations to maintain accurate records
- Managed trailer inventory to ensure availability and organization
- Thrived in a high-volume, fast-paced environment while adhering to tight time constraints
- Effectively multitasked various job duties to meet operational demands
Proprietor
Upscale Cleaning Services
Locust Grove, GA
09.2011 - 11.2017
- Delivered exceptional customer service to ensure client satisfaction
- Secured new accounts through effective communication and relationship-building
- Assessed job requirements and provided accurate estimates for services
- Maintained existing accounts and attended to customer needs promptly
- Performed cleaning tasks, including vacuuming, dusting, mopping, and sanitizing bedrooms, family rooms, dining rooms, bathrooms, and kitchens, as well as basements upon request
- Managed a commercial account, ensuring all requirements were met
- Procured supplies and maintained inventory levels
- Oversaw equipment maintenance and organized paperwork efficiently
- Produced monthly income statements to track financial performance
- Scheduled and rescheduled customer appointments as needed, prioritizing customer service satisfaction as the primary objective
Bus Driver/Customer Service
First Transit
Atlanta, GA
11.2006 - 09.2009
- Conducted thorough pre-trip and post-trip inspections of the bus to ensure safety
- Completed driver trip logs and maintained accurate manifests for each journey
- Communicated effectively with dispatch to coordinate operations and address any issues
- Drove scheduled routes while adhering to timetables and traffic regulations
- Picked up and dropped off passengers at their requested stops, ensuring a smooth experience
- Provided excellent customer service by addressing passenger inquiries, complaints, and physical needs
- Maintained a safe and clean working environment throughout all operations
- Demonstrated a high level of professionalism in attitude, grooming, and attire
- Utilized problem-solving skills to address challenges as they arose
Education
Some college course work completed - Nursing
Southern Crescent Technical College
Griffin, GA05.2011
Course Work Completed - Medical Technology
Solano Community College
Vallejo, CA05.1999
Diploma - Education
El Cerrito High School
El Cerrito, CA06.1989
Skills
- Customer service
- Computer Skills
- Business Administration
- Team Collaboration
- Office Management
- Multi-Line Telephone Systems
- Scheduling appointments
- Problem-Solving
- Communication
- Analytical and Critical Thinking
- Self-Directed
- Troubleshooting
- Friendly, Positive Attitude
- Attention to Detail
- Clerical Support
- Detail-Oriented Organization
- Software Proficiency
- Microsoft Office
- Strategic Planning
- Strong Empathy Skills
Certification
Commercial Driver's License, Class B, with a passenger's endorsement >16 Passengers including Driver, Class B > 26,001 lbs. GVWR and trailer < 10,000 lbs.
References
Ronya Barskdale
Cell Phone Number: (510) 566- 0380
Email: ronya_hullbarksdale@yahoo.com
Carol Pitts
Cell Phone Number: (404) 839- 3680
Email: wilson.121661@yahoo.com
April Segura
Cell Phone: (510) 302- 7701
Email: aprilsequra26@gmail.com
Timeline
Career Break
11.2023 - 10.2024
Remote Customer Service Representative
Foundever Operating Corporation
03.2021 - 11.2023
Bus Driver/Customer Service
Transdev
11.2017 - 05.2020
Shipping Clerk/Customer Service
Staffmark
06.2016 - 11.2017
Proprietor
Upscale Cleaning Services
09.2011 - 11.2017
Bus Driver/Customer Service
First Transit
11.2006 - 09.2009
Some college course work completed - Nursing
Southern Crescent Technical College
Course Work Completed - Medical Technology
Solano Community College
Diploma - Education
El Cerrito High School
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