KENYA WILLIAMS
MARIETTA,GA
Summary
Dedicated Certified Nurse Assistant with 10 years of experience in healthcare, excelling in providing top-notch patient care. Adept at maintaining high standards of culturally competent care for a diverse range of patients. Skilled Medical Assistant able to adapt seamlessly to different environments and demands, with a strong understanding of developmental factors for adult and geriatric residents. Highly flexible and detail-oriented professional with exceptional communication skills, capable of multitasking effectively.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Front Desk Guest Service Agent
Embassy Suites By Hilton Atlanta Galleria
08.2022 - 03.2025
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
CNA- Caregiver
Comfort Keepers of Marietta, GA
01.2019 - 08.2022
- Demonstrated ability to lead and motivate outstanding healthcare co-workers.
- Facilitated an on-going assessment of patient/family needs and implementation of interdisciplinary team care plan.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Educated patients about, preparation of healthy meals, independent living and adaptation to disability or illness.
- Maintained accurate records of patient care, condition, progress and concerns.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Scheduled and accompanied clients to medical appointments.
CNA Caregiver
Silver Companions, Inc.
06.2016 - 01.2019
- Developed and implemented CNA and nursing care plans.
- Provided transportation and assistance to clients.
- Assisted with adequate nutritional and fluid intake.
- Communicated effectively with understanding to clients.
- Maintained a clean and orderly environment.
- Vital signs management skills.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and dignity.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA Caregiver
Marietta Living Center
01.2013 - 06.2016
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Provided pre- and post-operative care.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied clients to medical appointments.
- Assisted with patient transfer and ambulation.
CNA- Medical Assistant
WellStar Kennestone Hospital
03.2011 - 03.2013
- Performed monthly inventory and maintained office and medical supply counts.
- Interviewed patients to obtain medical information, weight and height measurements and vital signs.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Assessed patients and documented their medical history.
- Assisted with patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for numerous of patients per shift.
- Communicated effectively and multi-task oriented.
- Responded appropriately to the physical, emotional and developmental needs of patients.
Physical and Activity Specialist
Brookdale Marietta
01.2009 - 01.2011
- Demonstrated clear written and oral communications skills when working with health care professionals, patients and caregivers.
- Monitored and recorded patient progress in response to activity therapy.
- Facilitated activity and physical therapy for patients with knee and hip replacements, chronic pain and balance disorders.
Work-Study
Chattahoochee Technical College
03.2008 - 06.2010
- Oversaw inventory and office supply purchases.
- Kept organized documentation of information for office.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Organized all new hire, security and temporary paperwork.
- Kept and organized confidential student files.
- Communicated and multi-tasked effectively.
Education
Associate of Science - Dentistry Assistant
Atlanta Dental Assistant School-Austell
1790 Mulkey Rd Bldg 4 Austell Ga 3010606-2025
Associate of Science - Certified Nurse Assistant
Chattahoochee Technical College
Marietta, GA01.2011
Skills
- CPR/First Aid certified
- Patient-focused care
- Compassionate
- Efficient and reliable team player
- Multi-Task Oriented
- Communicate effectively
- Project management authority
- Diagnostic tools familiarity
- Medical Terminology
- Patient evaluation/intervention
- Professional bedside manner
- Hospice and palliative care experienced
- Vital signs management skills
- Reservation management
- Complaint handling
- Patience and tolerance
- Clerical duties
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- AHA-CPR certified, American Heart Association
- Certified Nurse Assistant
- BLS- Basic Life Support
Timeline
Front Desk Guest Service Agent
Embassy Suites By Hilton Atlanta Galleria
08.2022 - 03.2025
CNA- Caregiver
Comfort Keepers of Marietta, GA
01.2019 - 08.2022
CNA Caregiver
Silver Companions, Inc.
06.2016 - 01.2019
CNA Caregiver
Marietta Living Center
01.2013 - 06.2016
CNA- Medical Assistant
WellStar Kennestone Hospital
03.2011 - 03.2013
Physical and Activity Specialist
Brookdale Marietta
01.2009 - 01.2011
Work-Study
Chattahoochee Technical College
03.2008 - 06.2010
Associate of Science - Dentistry Assistant
Atlanta Dental Assistant School-Austell
Associate of Science - Certified Nurse Assistant
Chattahoochee Technical College
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