Kenya Wingate
Wilson
Summary
Dynamic manager with a proven track record at Arby's Restaurant, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in strategic planning and multitasking, consistently achieving operational goals while fostering a positive work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager
Arby's Restaurant
05.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, training, scheduling, supervising, and ensuring high-quality service food service.
Motel Front Desk Clerk
American Best Value Inn
04.2020 - 08.2021
- Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
- Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
- Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
- Streamlined daily operations for improved efficiency by maintaining an organized front desk workspace.
- Kept clear communication lines open between front desk staff members during shift transitions to maintain consistency in guest experiences across all shifts.
- Continuously updated knowledge of motel policies and procedures, ensuring compliance within day-to-day operations.
- Enhanced customer satisfaction by efficiently managing the check-in and check-out process.
Associate
Walmart
10.2018 - 03.2020
- Handling customer transactions.
- Providing excellent customer service at all times.
- Maintain a clean and organized checkout area.
- Scan items, process payments, answer customer questions.
- Ensure a positive shopping experience.
Education
GED -
Wilson Technical Community College
Wilson, NC07-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- POS
- Task delegation
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Safety procedures
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Data analysis
- Inventory management
- Recruiting and interviewing
- Regulatory compliance
- Financial records oversight
- Disciplinary techniques
- Networking strategies
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking Abilities
- Hiring and training
- Scheduling and coordinating
- MS office
- Active listening
- Interpersonal relations
- Employee development
- Schedule management
Certification
- Food Handler
- Serv Safe
Timeline
Manager
Arby's Restaurant
05.2021 - Current
Motel Front Desk Clerk
American Best Value Inn
04.2020 - 08.2021
Associate
Walmart
10.2018 - 03.2020
GED -
Wilson Technical Community College
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