Kenya Wіlliamson
Customer Service Manager
Cordele,GA
Summary
Customer support manager with extensive experience at Walmart Supercenter, specializing in problem-solving and workflow optimization. Achievements include significant improvements in customer service quality and effective staff training programs. Proficient in Microsoft Office, consistently delivering high levels of customer satisfaction and operational efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
PSA
HomeNurses Inc
Griffin, United States
11.2015 - Current
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
Customer Support Manager
Holly Grove Baptist community Center
10.2013 - 10.2015
- Updated customer orders from start to finish in an accurate and timely manner.
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Strong leader of customer support staff.
- Facilitated inter-departmental communication to effectively provide customer support.
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Maintained accurate records of past due customer account activity.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
Customer Service Representative
National Electronics Warranty
Herndon, United States
12.2007 - 10.2013
- Routinely answered customer questions regarding merchandise and pricing.
- Asked open-ended questions to assess customer needs.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Investigated and resolved customer inquiries and complaints.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved sales goals and service performance requirements of new customer sales.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Customer Support Manager
Walmart Supercenter
Cordele, United States
03.1998 - 08.2007
- Reported to the district manager regarding all store and staff issues.
- Managed staff of 10 sales associates, 2 team leaders and 1 assistant managers.
- Strong leader of customer support staff.
- Cross-trained and backed up other customer service managers.
- Solved unresolved customer issues.
- Met all customer call guidelines including service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Devised and published metrics to measure the organization's success in delivering world class customer service.
- Updated customer orders from start to finish in an accurate and timely manner.
- Facilitated inter-departmental communication to effectively provide customer support.
Education
Associate of Arts - General Studies
Darton College
Albany, GA01.2008
High School Diploma -
Crisp County High
Cordele, GA01.1994
Associate of Arts -
Valdosta State University
Valdosta, GASkills
- Skilled trainer
- Problem solving
- Workflow management
- Customer service excellence
- Customer focus
- Inventory management
- Microsoft Office proficiency
- Telephone etiquette
Certification
- Notary certification
Languages
English
Professional
Timeline
PSA
HomeNurses Inc
11.2015 - Current
Customer Support Manager
Holly Grove Baptist community Center
10.2013 - 10.2015
Customer Service Representative
National Electronics Warranty
12.2007 - 10.2013
Customer Support Manager
Walmart Supercenter
03.1998 - 08.2007
Associate of Arts - General Studies
Darton College
High School Diploma -
Crisp County High
Associate of Arts -
Valdosta State University
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