Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenya Wright

Champaign,IL

Summary

Dynamic customer service professional with a proven track record at COUNTRY Financial, excelling in conflict resolution and customer satisfaction. Known for maintaining composure under pressure, I effectively handle escalated issues, ensuring loyalty and repeat business. Skilled in cash handling and adept at fostering positive relationships, I consistently exceed expectations in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Customer Service Cashier

Burger King
05.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Customer Service Representative

COUNTRY Financial
10.2021 - 12.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

CNA

MANTENO SPRINGS
03.2019 - 10.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.

Hotel Housekeeper

Candlewood Suites Hotel
03.2019 - 08.2020
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Sales Associate

Marshalls
12.2016 - 03.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

KANKAKEE HIGH SCHOOL
Kankakee, IL

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Customer complaint resolution
  • Guest services
  • Cash management
  • Product knowledge
  • Customer focus
  • Payment processing
  • Customer inquiries
  • POS system operation
  • Refund handling
  • Payment collection
  • Merchandise restocking
  • Data entry proficiency
  • Retail merchandising
  • Product merchandising
  • Product recommendations
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Conflict resolution
  • Quality assurance
  • Basic math
  • Stress management
  • Cultural awareness
  • Problem-solving
  • Customer assistance
  • Reliable and responsible
  • Honest and dependable
  • Adaptable and flexible
  • Team collaboration
  • Cleaning and sanitizing
  • Active listening
  • Order taking

Languages

English

Timeline

Customer Service Cashier

Burger King
05.2023 - Current

Customer Service Representative

COUNTRY Financial
10.2021 - 12.2022

CNA

MANTENO SPRINGS
03.2019 - 10.2021

Hotel Housekeeper

Candlewood Suites Hotel
03.2019 - 08.2020

Sales Associate

Marshalls
12.2016 - 03.2017

High School Diploma -

KANKAKEE HIGH SCHOOL

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Kenya Wright