James Gibson
Lehi,UT
Summary
- Experienced Regional Property Manager with a proven track record of overseeing and optimizing operations for multiple properties while effectively managing costs. Demonstrated commitment to maintaining and enhancing property grounds and operations across various units in Utah. Skilled in proactively identifying and resolving issues to ensure safe and attractive housing options, resulting in a reduction of complaints and enhanced resident satisfaction.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Regional Property Manager
Maxx Property Management
03.2024 - Current
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Collaborated with legal counsel to resolve any disputes or litigations effectively while minimizing risk exposure for managed properties.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Reduced vacancy rates through effective marketing and networking efforts.
- Reviewed financial forecasts, budget and operational goals.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Respond sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Assisted with hiring, training and mentoring new staff members.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
- Organized and coordinate tenant move-in and move-out processes, ensuring smooth transitions and maintaining high levels of tenant and company satisfaction.
Senior Property Manager
Malibu Beach Villas - Beverly Hills Properties
05.2023 - 03.2024
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted thorough pre-show inspections, guaranteeing a seamless event experience for clients.
- Collaborated with team members to execute timely and accurate stage setups for various events.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
- Organized planned special events such as lotteries, dedications and project tours.
- Maintained meticulous records of all property transactions, including leases, renewals, and terminations.
Senior Property Manager
Towers On Piedmont
08.2021 - 05.2023
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Planned special events such as lotteries, dedications and project tours.
- Generated professional networks by engaging in professional, industry and government organizations.
- Reduced vacancy rates by implementing effective marketing strategies to attract quality tenants.
- Investigated and resolved any tenant complaints.
- Coordinated with legal counsel to resolve complex tenant disputes, protecting property owner interests.
- Cultivated a professional atmosphere within managed properties by enforcing lease terms consistently among all tenants.
Property Manager /Listings Executive
Waldorf Astoria Residence
02.2019 - 08.2021
- Managed client relationships, resulting in increased customer satisfaction and repeat business.
- Coordinated professional photography sessions to showcase properties effectively on marketing platforms.
- Collaborated with marketing team to create high-quality print and digital materials for property promotion.
- Conducted thorough research on comparable properties to ensure accurate pricing and competitive positioning of listings.
- Streamlined communication between sellers, buyers, and agents for a smooth transaction process.
- Developed tailored marketing strategies for each property, driving increased interest from potential buyers.
- Organized open houses and private showings to generate interest in available properties.
- Maintained up-to-date knowledge of local real estate market trends, enabling informed decision-making when advising clients.
- Reviewed legal documents related to property transactions to ensure accuracy and compliance with regulations.
- Assisted clients in navigating the complex financial aspects of real estate transactions, including mortgage applications and closing costs calculations.
- Provided expert guidance on home staging techniques to enhance property appeal to prospective buyers.
- Built strong professional networks within the industry, fostering mutually beneficial partnerships with other agents and brokers.
- Kept accurate records of all resident and tenant correspondence.
Assistant Property Manager
MAA Communities
06.2018 - 02.2019
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
Judge Assistant
Clayton County Court House
09.2017 - 05.2018
- Improved courtroom efficiency by managing case files, preparing legal documents, and conducting research on relevant laws and regulations.
- Supported the judge in decision-making processes with thorough legal analysis and well-organized presentations of pertinent information.
- Enhanced communication between the court and external parties by drafting correspondence, scheduling hearings, and coordinating meetings.
- Expedited trial proceedings through meticulous preparation of jury instructions, verdict forms, and sentencing recommendations.
- Provided exceptional customer service to all individuals interacting with the court system while demonstrating empathy towards those facing difficult circumstances.
Education
Certificate - Application of AI, InsurTech, And Real Estate Tech
Wharton School of Business
Philadelphia, PA09.2024
Certificate of Achievement - Real Estate Development
University of Pennsylvania
Philadelphia, PA02.2023
Master of Real Estate Development - Real Estate
Keller Williams
Atlanta, GA08.2018
High School Diploma -
Love Joy High School
Jonesboro, GA05.2018
Certification - Utah Sales Agent Real Estate License (120 Hours)
Real Estate Education School
Greenwood Village, Colorado09.2024
Skills
- Tenant relations
- Staff Development
- Capital Improvement
- Asset Management
- Sales management
- Portfolio Management
- Property Operations
- Facilities Management
- Property Inspections
- Staff Training and Development
- Negotiation
- Maintenance Supervision
- Marketing
- Employee Mentoring
- Real Estate Law
- Time Management
- Critical Thinking
- Clear Communication
- Financial budgeting and reporting
- Self Motivation
- Tenant and eviction laws
- Client Relations
- Dispute Handling
- Social Media Engagement
- Excellent Communication
- Problem-Solving
- Database Management
- Emergency Response Planning
- Strong Communication Skills
- Vacancy Marketing
- Adaptability and Flexibility
- Yardi Software Master
- Appfolio Software Master
- Rent Cafe Software Master
- Microsoft Office Suite Mastery
- Team building
Timeline
Regional Property Manager
Maxx Property Management
03.2024 - Current
Senior Property Manager
Malibu Beach Villas - Beverly Hills Properties
05.2023 - 03.2024
Senior Property Manager
Towers On Piedmont
08.2021 - 05.2023
Property Manager /Listings Executive
Waldorf Astoria Residence
02.2019 - 08.2021
Assistant Property Manager
MAA Communities
06.2018 - 02.2019
Judge Assistant
Clayton County Court House
09.2017 - 05.2018
Certificate - Application of AI, InsurTech, And Real Estate Tech
Wharton School of Business
Certificate of Achievement - Real Estate Development
University of Pennsylvania
Master of Real Estate Development - Real Estate
Keller Williams
High School Diploma -
Love Joy High School
Certification - Utah Sales Agent Real Estate License (120 Hours)
Real Estate Education School
Certification
- Georgia State Real Estate Training - May 2019
0 Hours Remaining
- National Real Estate Training - Currently
0 Hours Remaining
- Utah State Real Estate Training - Currently
50 Hours Remaining
- Utah Real Estate License - October 2024
Languages
English
Native or Bilingual
Spanish
Full Professional