Kenyado Grace
Lanham
Summary
Accomplished Sales Manager with a proven track record at Bob's Discount Furniture, where I spearheaded a team to exceed sales targets by leveraging expert relationship-building and Salesforce proficiency. Known for empowering teams and enhancing customer satisfaction, my approach resulted in significant business growth and a robust client base.
Offering strong foundation in communication and problem-solving, ready to learn and grow in sales management environment. Brings solid grasp of customer service principles and ability to quickly adapt to new sales strategies and techniques.
Overview
25
25
years of professional experience
Work History
Sales Manager
Bob's Discount Furniture
02.2011 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Developed competitive analysis framework, enabling proactive adjustments to sales tactics and strategies.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized promotional events and interacted with community to increase sales volume.
Office Assistant/Lead Sales Associate
Auto Parts Warehouse
01.2000 - 01.2010
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
High School Diploma - Business Administration And Management
Bowie High School
Lanham, MD06-1994
Skills
- Relationship building
- Sales team training
- Verbal and written communication
- Sales expertise
- Motivational skills
- Goal setting
- Performance management
- Empowers high-performing sales teams
- Salesforce
Timeline
Sales Manager
Bob's Discount Furniture
02.2011 - Current
Office Assistant/Lead Sales Associate
Auto Parts Warehouse
01.2000 - 01.2010
High School Diploma - Business Administration And Management
Bowie High School
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