Kenyahta Hickman
Columbia,SC
Summary
Results oriented professional, dedicated and motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, and resolve issues quickly. Consistently meets and exceeds productivity goals while utilizing time management skills. Adept at working effectively and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Cashier
Aramark
Yosemite National Park, CA
12.2022 - 06.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Counted and balanced cashier drawers.
Eligibility Representative
DECO Recovery Management
Columbia, SC
07.2022 - 12.2022
- Screened inpatient hospital/ Richland Springs self- pay patients for eligibility assistance
- Maintained accurate records of all interactions with clients.
- Interpreted state guidelines for determining eligibility criteria for various programs.
- Verified applicant's income, assets and other information needed to establish eligibility.
- Secured authorization documents to complete the application process
- Processed paperwork related to benefit determinations within established timelines.
Patient Service Representative
MedAssist, a Firstsource
Columbia, SC
09.2020 - 07.2022
- Screened inpatient hospital/ Richland Springs self- pay patients for eligibility assistance
- Obtained proper authorization and identification to release confidential medical records.
- Documented and managed patient information in computer system.
- Submitted applications and authorization documents to SC Medicaid and Social Security offices
- Assisted with the completion of medical forms and records.
- Checked SC Medicaid application status daily
- Scheduled Social Security interviews for eligible patients
Customer Service Advocate
Blue Cross and Blue Shield
Columbia, SC
06.2017 - 09.2020
- Answered inbound calls from providers and members
- Provided member benefits, and verified eligibility
- Provided claim status, sent claims for readjustment, provided claim payment information
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Exceeded company productivity standards on consistent basis.
- Provided accurate, valid, and complete information to customers in a timely manner.
Education
High School Diploma -
Lower Richland High School
Hopkins, SC05.2010
Skills
- Workflow Optimization
- Time Management
- Professionalism
- Record Keeping
- Oral/Written Communication
- Customer Service
- Growth Strategies
- Leadership
- Administrative Support
- Inbound and Outbound Calling
- Account Updating
- Data Entry
Timeline
Cashier
Aramark
12.2022 - 06.2023
Eligibility Representative
DECO Recovery Management
07.2022 - 12.2022
Patient Service Representative
MedAssist, a Firstsource
09.2020 - 07.2022
Customer Service Advocate
Blue Cross and Blue Shield
06.2017 - 09.2020
High School Diploma -
Lower Richland High School
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