Kenya K. Bass
Nashville,TN
Summary
As an accomplished case manager offering 17 years of successful experience in public service. Characterized as an innovative leader, adapt at developing and monitoring programs that are designed to focus on at-risk clients. Experienced in working with the court system, school personnel and community service agencies in the effort to provide detailed, timely and effective resolutions for clients. Strong interpersonal, organizational, customer service and communication skills.
Overview
27
27
years of professional experience
Work History
Community Achieves Site Manager
Metropolitan Nashville Public Schools
01.2023 - Current
- Coordinates, connects, manages programs and resources around Community Achieves seven standards
- Works in partnership with school administrators to plan and implement Community Achieves seven standards
- Coordinates and collaborates with community partners
- Collaborates with Implementation Specialist and maintain partner cohort enrollment rosters
- Collects and maintains data to report school level efforts
- Performed regular partner meetings with community partners
- Collaborates closely with Implementation Specialist by meeting regularly to communicate programming to school community partners
- Collaborates with other MNPS departments that offer student services
- Skilled at working independently and collaboratively in team environment
- Self-motivated, with a strong sense of personal responsibility
Service Coordinator
Tennessee Early Intervention Services
05.2020 - 12.2022
- Completed Individual Family Service Plan to discuss child's needs and goals
- Provided natural supports for children through partnering with community therapy agencies
- Conducted home visits
- Completed encounter notes about child's progress
- Managed daily caseload
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Shelter Program Supervisor/Case Manager
Safe Haven Family Shelter
05.2019 - 02.2020
- Supervised thirteen shelter managers
- Coached team members on productivity strategies to accomplish challenging goals.
- Provided ongoing direction and leadership for program operations.
- Created shelter manager work schedules and case managers late night schedule
- Resolved crisis that happen within shelter with residents
- Attended management meetings and community meetings
- Conducted home visits and housing inspections
- Completed SPDAT (initial, at-housing, thirty days in housing and quarterly)
- Completed session notes about client's progress with housing search
- Developed and implemented comprehensive case management plans to address client needs and goals
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Monitored clients' progress and tracked client services to provide crisis interventions
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
CTT Clinical Case Manager /Mental Health Care Coordinator/Team Leader
Life Care Family Services
01.2008 - 01.2019
- Conducted home visits, school visits, and attend meetings
- Completed encounter notes about client's progress
- Completed recovery & wellness development plans to discuss client's needs and goals
- Attended court hearings
- Provided natural supports for client's through partnering with community leaders
- Supervised six employees
- Addressed client's medical needs and coordinates client's care
- Performed client assessments and developed treatment plans.
- Documented client progress in confidential files.
- Provided clients with recommendations to community resources
Assistant Manager
KB Toys
08.2007 - 01.2008
- Supervised six employees
- Maintained customer service skills
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed over 10 customer calls per day
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
Foster Care Case Manager
Connexus
04.2007 - 07.2007
- Completed case notes and monthly report to FSW
- Conducted home visits with client on weekly basis
- Attended school meetings that discussed about client's progress
- Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
- Updated 10 case records daily with all client contacts and information
Child and Family Team Specialist
Department of Children Services
09.2006 - 04.2007
Family Crisis Intervention Specialist
Department Of Children Services
10.2005 - 09.2006
- Developed and implemented plans of action on children and families
- Supplied intervention services to keep children from entering state custody
- Coordinated and checked in-home services
- Conducted home and school visits
- Facilitated child and family team meetings
- Transported children to appointments
- Developed strength base permanency plans for children and families
- Served as liaison for foster care parents
- Managed daily case load
- Developed reports for court and case file
- Member of on-call emergency response team for crisis intervention within facility.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
Supervisor
Wilson County Youth Ranch
08.2005 - 10.2005
Counselor
Wilson County Youth Ranch
10.2004 - 08.2005
- Supervised staff and at-risk residential houses
- Conducted individualized counseling with at-risk youth
- Developed and Implemented individual program plans
- Served as liaison between state and community organizations in coordinated and collaborative effort to supply services to at-risk youth
- Managed assigned case loads of at-risk youth
- Trained PATH to potential foster parents
- Transported at-risk youth residents to court, foster care review and board meetings
- Advocate for children in school and court settings
- Managed and completed daily paperwork
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Maintained confidentiality of records relating to clients' treatment
Bank Teller
U.S. Bank
01.2002 - 01.2004
- Aided customers with cashing checks and making deposits
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted customer transaction at drive-thru
- Handled incoming calls from customers over phone
- Batched credit card advances
- Verified night deposits and logged
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Customer Service Representative/Supervisor
Target
01.1996 - 01.2003
- Processed customer's returns
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Supervised cashiers on front lanes
- Responded to incoming calls from guests concerning merchandise
- Restocked merchandise
- Investigated credit card, checks and merchandise fraud
- Processed guest merchandise for purchasing
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
Bachelor of Science - Interdisciplinary Studies, Sociology and Criminal Justice
Tennessee State University
Nashville, TN08.2002
Skills
- Quality Standards
- Emergency Response
- On-site visits
- Skilled community-based case manager
Timeline
Community Achieves Site Manager
Metropolitan Nashville Public Schools
01.2023 - Current
Service Coordinator
Tennessee Early Intervention Services
05.2020 - 12.2022
Shelter Program Supervisor/Case Manager
Safe Haven Family Shelter
05.2019 - 02.2020
CTT Clinical Case Manager /Mental Health Care Coordinator/Team Leader
Life Care Family Services
01.2008 - 01.2019
Assistant Manager
KB Toys
08.2007 - 01.2008
Foster Care Case Manager
Connexus
04.2007 - 07.2007
Child and Family Team Specialist
Department of Children Services
09.2006 - 04.2007
Family Crisis Intervention Specialist
Department Of Children Services
10.2005 - 09.2006
Supervisor
Wilson County Youth Ranch
08.2005 - 10.2005
Counselor
Wilson County Youth Ranch
10.2004 - 08.2005
Bank Teller
U.S. Bank
01.2002 - 01.2004
Customer Service Representative/Supervisor
Target
01.1996 - 01.2003
Bachelor of Science - Interdisciplinary Studies, Sociology and Criminal Justice
Tennessee State University
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