KENYA K. DRYDEN
Laurel,MD
Summary
Paralegal and administrative assistant with over 12+ years of experience in leadership, managing business office functions, organizational skills, and providing executive level support to principals and clients. Seeking to apply detail-oriented talents and adaptable personality to fulfill the company’s needs. Professional Strengths Customer Support and Satisfaction Strategic Planning and Leadership Data Entry Staff Training and Development Project Management Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Driven paralegal and customer service professional with insurance agency experience. Decisive negotiator and salesperson.
Overview
21
21
years of professional experience
Work History
Supervisor
U.S. Navy
01.2015 - 05.2020
- Monitored workflow to improve employee time management and increase productivity.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Supervisor/ Command Services Paralegal
U.S. Navy
01.2011 - 06.2015
- Trained office personnel in prioritizing units work, assigning work to others, organizing and analyzing operations and procedures, reviewing/revising work forms and teambuilding
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Contacted clients to schedule appointments and discuss progress of cases.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Communicated pertinent information to clients via phone, email, and mail.
Supervisor/ Staff Judge Advocate Paralegal & Claims Clerk
U.S. Navy
01.2007 - 01.2011
- Determined proper sentencing, monetary fees and damages to be paid on basis of case facts and established guidelines.
- Prepared written opinions to defend rationale of rulings and inform public of new legal precedent arising from case.
- Reviewed legal documents and memos to make determinations on pre-trial issues, motions and final rulings.
- Reviewed pleadings, motions and evidence to assess admissibility and relevance to case.
Lead Claims Clerk
U. S. Navy
03.2004 - 06.2007
- Processed over 250 claims totaling over $150,000 in adjudication payments annually
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed workload and priorities to meet claims processing meet deadlines.
- Followed up with customers on unresolved issues.
Command Services Paralegal
Navy
01.2003 - 01.2007
- Supervised and trained over 60 personnel on legal office policies and procedures
- Ordered office supplies and maintained a budget over $50,000
- Coordinated, scheduled, and planned several key events and social engagements for morale.
- Assisted in drafting and processing deeds, easements and sale agreements.
- Wrote, edited and efficiently transmitted correspondence.
Legal Assistance Paralegal
U.S. Navy
01.1999 - 01.2003
- Scheduled numerous client appointments for 30 attorneys requiring database entry, retrieval,
- Assisted attorneys and staff in preparation and execution of over 15,000 power of attorneys, wills and other administrative documents.
- Organized documents to manage paper and electronic filing systems of clients.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
Education
Doctor of Philosophy - Business Administration, HealthCare Administration
Northcentral University
Associate of Arts - Paralegal Studies
Roger Williams University
12.2013
Master of Business Administration - Healthcare Management
Saint Leo University
10.2009
Bachelor of Science - Criminal Justice
American InterContinental University
8.2007
Skills
- Complex Problem-Solving
- Customer Relationship Management
- Customer Satisfaction
- Data Entry Software
- Client Correspondence
- Digital Filing
- Fraud Detection
Timeline
Supervisor
U.S. Navy
01.2015 - 05.2020
Supervisor/ Command Services Paralegal
U.S. Navy
01.2011 - 06.2015
Supervisor/ Staff Judge Advocate Paralegal & Claims Clerk
U.S. Navy
01.2007 - 01.2011
Lead Claims Clerk
U. S. Navy
03.2004 - 06.2007
Command Services Paralegal
Navy
01.2003 - 01.2007
Legal Assistance Paralegal
U.S. Navy
01.1999 - 01.2003
Doctor of Philosophy - Business Administration, HealthCare Administration
Northcentral University
Associate of Arts - Paralegal Studies
Roger Williams University
Master of Business Administration - Healthcare Management
Saint Leo University
Bachelor of Science - Criminal Justice
American InterContinental University
Similar Profiles
Rochelle MarascoRochelle Marasco
Flight Deck Crew at U.S. NAVY Deck Seaman U.S. Navy, U.S. Navy E2 StandingFlight Deck Crew at U.S. NAVY Deck Seaman U.S. Navy, U.S. Navy E2 Standing
Kalyn DaughertyKalyn Daugherty
Information Systems Technician (Reserves) at U.S. NavyInformation Systems Technician (Reserves) at U.S. Navy
Decalvin EppsDecalvin Epps
Senior Electrical Technician / Team Lead at U.S. NavySenior Electrical Technician / Team Lead at U.S. Navy
Wesley MorphisWesley Morphis
Aviation Operations Specialist at U.S. NavyAviation Operations Specialist at U.S. Navy
SENORA SMALLSENORA SMALL
Senior Client Communication Specialist at Rocket Mortgage, LLCSenior Client Communication Specialist at Rocket Mortgage, LLC