Kenyala McCallop
Kansas City,MO
Summary
I have been a dedicated front end supervisor well-versed in satisfying customers with exceptional service and support. I am accurate and efficient in handling money, assigning tasks and maintaining customer areas. I am prepared to bring 10+ years of experience to a dynamic new position. I am a friendly and prompt front service clerk with good skills using phone, computer and office equipment. I have the ability to be a strong multitasker, strong communicator and interpersonal skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Front End Supervisor
Total Wine & More
03.2023 - 04.2024
- Coordinated breaks for front-end staff members, ensuring seamless coverage at all times during busy periods.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities when necessary.
- Assisted in inventory management tasks, ensuring accurate stock levels and proper product placement on shelves.
- Implemented loss prevention measures by monitoring cashier accuracy and addressing potential theft situations promptly.
- Trained new employees on company policies, procedures, and point-of-sale systems to ensure consistent performance.
- Promoted store sales events, programs, and promotions to keep customers informed of ongoing offers.
- Maintained positive working environment by fostering teamwork and open communication among front-end staff members.
- Handled escalated customer issues diplomatically as they arose while working closely with management to find suitable resolutions.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Deck Coach
Johnson County Park & Recreation
01.2023 - 08.2023
- Developed and improved swimmers' abilities by utilizing sports science and practical knowledge to improve their physiology and skills
- Monitored pool activities during swim meets and practices; evaluated individual and team performance and explained techniques.
- Maintained necessary training and certifications which include CPR, AED, USAA Shallow & deep water lifeguard and concussion training.
Team Manager
Emler Swim School
02.2020 - 12.2022
- Provided safe, effective swim lessons for students
- Provided exceptional customer service for families in and out of the pool regularly
- Observed lessons to provide feedback and direction to developing swim instructors and communicate progress updates to customers/parents
- Created daily Excel reports pertaining to attendance, weekly absences, enrollment of 800-1200 students
- Conducted weekly team meetings, monthly safety meeting and emergency re-enactments/training
- Weekly workshops to ensure constant development of teachers
- Coached pre-competition swim team composed of 12 swimmers of all ages
- Responsibly and safely ran daily operations of aquatic center including backwash, water tests and chemical dispersmant accordingly.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
Shift Supervisor
Starbucks
04.2020 - 04.2021
Sample Processing Clerk
Clinical Reference Laboratory
10.2018 - 05.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Processed documents and materials to disseminate information to appropriate parties.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Edited and proofread documents for accuracy and completeness.
Beauty Advisor (Team Lead)
Sally's Beauty Suppy
01.2018 - 10.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Shift Supervisor
Starbucks
04.2016 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High school diploma -
Raytown South Sr. High School
Kansas City, MOSkills
- Data Entry
- Laboratory Experience
- Medical Records
- POS
- Cash Handling
- Shift Management
- Lifeguard
- Sports Coaching
- Customer service
- Computer skills
- Typing 65 wpm
- Organizational skills
- Time management
- Clerical experience
- Front desk
- Phone etiquette
- HIPAA
- Strong Work Ethic
- Store maintenance
- Customer Service
- Problem-solving skills
- Listening Skill
- Training and mentoring
- Goals and performance
- Team Supervision
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Assessments
- Early childhood development, Proficient, 04/01/23, Knowledge of the development of children ages 0-3 and of ways to foster that development
- Supervisory skills: Motivating & assessing employees, Proficient, 01/01/21, Motivating others to achieve objectives and identifying improvements or corrective actions
- Medical receptionist skills, Proficient, 04/01/24, Managing physician schedules and maintaining accurate patient records
- Building relationships for childcare providers, Proficient, 04/01/23, Building positive and productive relationships with families of children ages 0-3
- Retail customer service, Proficient, 07/01/23, Responding to customer situations in a retail setting
- Data entry: Attention to detail, Proficient, 11/01/22, Maintaining data integrity by detecting errors
- Administrative assistant/receptionist, Proficient, 06/01/23, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 11/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Delivery driver, Proficient, 06/01/23, Interpreting instructions or signs and solving problems
- Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Food service fit: Crew member, Completed, 04/01/23, Measures the traits that are important for successful food service crew members
- Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
- Warehouse safety, Proficient, 11/01/22, Using safe practices in a warehouse setting
Timeline
Assistant Front End Supervisor
Total Wine & More
03.2023 - 04.2024
Deck Coach
Johnson County Park & Recreation
01.2023 - 08.2023
Shift Supervisor
Starbucks
04.2020 - 04.2021
Team Manager
Emler Swim School
02.2020 - 12.2022
Sample Processing Clerk
Clinical Reference Laboratory
10.2018 - 05.2020
Beauty Advisor (Team Lead)
Sally's Beauty Suppy
01.2018 - 10.2018
Shift Supervisor
Starbucks
04.2016 - 10.2018
High school diploma -
Raytown South Sr. High School
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