Kenyalie McIntosh
Grand Rapids,MI
Summary
Resourceful Dietary Aide with extensive knowledge of food service practices and proven administrative skills. Compassionate and detail-oriented worker with dedication to safety and productivity. Extensive knowledge of customer service and dietary meal services.
Overview
2
2
years of professional experience
Work History
Dietary Aide
Medilodge Of Grand Rapids
03.2024 - Current
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Supported fellow team members during peak times by assisting with tasks such as dishwashing and restocking supplies, fostering a collaborative work environment.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Assisted dietitians in monitoring patient progress, adjusting meal plans as needed based on feedback from healthcare providers.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
Cashier/Customer Service Cashier
Poke Poke Sushi Unrolled
10.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
Hostess Manager
Applebee's Grill + Bar
01.2023 - 09.2023
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Fostered a positive work atmosphere, promoting open communication between staff and management.
- Contributed to overall restaurant success by proactively addressing operational challenges as they arose.
- Maintained up-to-date knowledge of menu offerings and specials, providing accurate information to guests upon arrival.
- Mentored hostess team members, fostering professional growth and strong teamwork.
- Streamlined reservation process for increased efficiency and improved guest experience.
- Improved wait time estimates by monitoring restaurant capacity and implementing efficient seating strategies.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Interacted with guests to obtain positive or negative feedback and constructively apply information.
- Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
To Go Specialist
Olgas Kitchen
03.2022 - 07.2022
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Education
No Degree - Business Administration And Management
Grand Rapids Community College
Grand Rapids, MI04.2027
High School Diploma -
Wyoming High School
Wyoming, MI05.2023
Skills
- Time Management
- Problem-Solving
- Cleaning and sanitizing
- Customer Service
- Patient Communication
- Team Collaboration
- Verbal Communication
- Food handling safety
- Detail Oriented
- Sanitation Practices
- Relationship Building
- Food Safety
- Restaurant Experience
- Computer Skills
- Meal Preparation
- Heavy Lifting
Timeline
Dietary Aide
Medilodge Of Grand Rapids
03.2024 - Current
Cashier/Customer Service Cashier
Poke Poke Sushi Unrolled
10.2023 - 11.2023
Hostess Manager
Applebee's Grill + Bar
01.2023 - 09.2023
To Go Specialist
Olgas Kitchen
03.2022 - 07.2022
No Degree - Business Administration And Management
Grand Rapids Community College
High School Diploma -
Wyoming High School
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