Kenyana Hardy
Atlanta,GA
Summary
Experienced customer service professional with 10+ years of success in providing top-notch support. Skilled in issue resolution, inquiry management, and ensuring customer satisfaction. Recognized for exceptional communication skills that foster lasting relationships and contribute to team achievements. Seeking to leverage expertise and dedication in a customer service role.
Overview
9
9
years of professional experience
Work History
General Associate
DHL Supply Chain
Union City, GA
04.2021 - Current
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
- Assisted in training new hires on best practices for safe equipment operation, inventory management strategies, and overall job responsibilities.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Unit Clerk
Grady Memorial Hospital
Atlanta, GA
12.2017 - 03.2021
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Organized patient charts, enhancing the flow of information among healthcare providers and contributing to better-informed treatment decisions.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Supported clinical staff by ordering necessary supplies on time, ensuring adequate stock levels were maintained.
Customer Service Coordinator
Global Solutions
Atlanta, GA
06.2015 - 11.2017
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Developed relationships with key clients, fostering loyalty and repeat business through personalized attention and support.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bachelor of Science - Nursing Administration
Georgia Gwinnett College
Lawrenceville, GA05.2019
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.2015
Skills
- Documentation skills
- Account Management
- Multi-line phone system
- Patient Scheduling
- Medical Terminology
- Data Entry
- Verbal and written communication
- Technical Support
Accomplishments
To obtain a job within my chosen field that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement
Timeline
General Associate
DHL Supply Chain
04.2021 - Current
Unit Clerk
Grady Memorial Hospital
12.2017 - 03.2021
Customer Service Coordinator
Global Solutions
06.2015 - 11.2017
Bachelor of Science - Nursing Administration
Georgia Gwinnett College
High School Diploma -
Frederick Douglass High School