Kenyana O’Neal
Cataula,GA
Summary
Detailed candidate well-versed in assembling and picking and packing customer orders. Quick learner comfortable working independently or in team setting. Smart communicator with strong can-do, positive approach to tackling tasks and overcoming challenges.
Overview
4
4
years of professional experience
Work History
Custodial Worker
Afees Exchange
08.2019 - 05.2020
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Collected trash and emptied receptacles and recycling containers.
- Displayed excellent customer service when greeting customers and accepting donations.
- Promoted a positive atmosphere by greeting customers warmly and addressing their needs attentively.
Customer Service Representative
Teladoc
10.2020 - 02.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Connected with prospective clients to set appointments.
- Submitted insurance claims and updated patients' insurance information.
Call Center Representative
Global Call Center Solutions
05.2021 - 12.2021
- Helping customers with devices they have within their account
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Troubleshooting to guide the customer on the devices that's been issued out for them to use it properly and to enjoy it
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details.
Processor
Goodwill Southern Rivers
06.2022 - 02.2023
- Increased productivity by effectively managing workload and prioritizing tasks.
- Ensured accurate inventory levels through diligent restocking and inventory management.
- Maintained organized work area by cleaning and removing hazards.
- Efficiently performed retail merchandising, stocking, cleaning, down stocking and pricing.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Associate of Arts -
Troy University
Troy, AL01.2028
High school diploma -
Leilehua High School
Oahu, HI05.2016
Skills
- Quality Control
- Attention to Detail
- Customer Service
- Data entry experience
- Process Control
- Heavy Lifting
- Computer Skills
- Strong Work Ethic
- Inventory Monitoring
- Teamwork and Coordination
- Inventory and Stocking
- Advanced ASL proficiency
- Cleaning
Timeline
Processor
Goodwill Southern Rivers
06.2022 - 02.2023
Call Center Representative
Global Call Center Solutions
05.2021 - 12.2021
Customer Service Representative
Teladoc
10.2020 - 02.2021
Custodial Worker
Afees Exchange
08.2019 - 05.2020
Associate of Arts -
Troy University
High school diploma -
Leilehua High School
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