Kenya Burgess
Washington,DC
Summary
Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Statesmen College Preparatory Academy for Boys
08.2022 - 08.2025
- Analyzed, developed and implemented human resources, policies and procedures to ensure compliance with federal and state regulations.
- Facilitated employee relations and counseling to resolve workplace issues in a timely manner.
- Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Performed staffing duties, including dealing with understaffing, refereeing disputes and restorative conversations, termination, and administering disciplinary procedures like Performance Improvement Plan.
- Supervised employee benefits such as health, dental and vision benefits, 401(k) retirement plans and leave policies.
- Oversaw accurate maintenance of employee records in accordance with legal requirements and company policy.
- Directed interviews and onboarding processes for new and returning employees including orientation, paperwork completion, benefit enrollment assistance, technology set up and placement.
- Provided current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
- Facilitated guidance on labor law issues related to disciplinary actions, terminations, grievances, and complaints handling processes.
- Planned, directed, supervised, and coordinated work activities of subordinates and staff related to employment, compensation, labor relations, and employee relations.
- Analyzed statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
- Collaborated with with outside vendors or service providers regarding specific HR services such as fingerprints, background checks or drug testing.
- Investigated complaints brought forward by employees concerning discrimination or unfair treatment.
- Evaluated requests submitted by employees for leaves of absence due to illness or personal matters.
- Developed and maintained training materials and benefits packets for new hires.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Managed day-to-day operations of a staff off 76+ in multiple departments.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Maintained records and compiled statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism.
- Prepared and followed budgets for personnel operations.
- Conducted exit interviews to identify reasons for employee
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
Recruiter/Client Services and Business Development Manager
Robert Half
11.2016 - 05.2020
- Specialized in placing temp and temp-to-hire talent in the Administrative, Creative, and HR sector
- Gathered information to understand unique needs and corporate cultures of the businesses served
- Carefully selected professionals with skill sets, work styles, and career goals that aligned with clients' business objectives
- Worked with potential candidates to provide job opportunities and assist in next career move, providing step by step guidance through the entire process from screening, interviewing, issuing skill assessments, and negotiating final job offers
- Ensured talent was being placed in positions that worked for both candidate and client from an experience and workplace culture
- Developed and expanded client base through marketing firm services for temporary and temporary-to-full time staffing solutions
- Managed leads and existing client records through Salesforce and our proprietary CRM
- Participated in local trade associations and networking events to increase OfficeTeam's presence from a candidate and client perspective in the local business community
- Ensured the timely and successful delivery of solutions for clients according to channel needs and objectives to grow sales and meet margin requirements.
- Assisted senior management in developing long-term plans for acquiring new clients.
Production Coordinator, Content- Promos & PSAs
NBA - NATIONAL BASKETBALL ASSOCIATION
10.2017 - 12.2018
- Supported the Promos and PSAs department with every day time line, NBA content and production management across, television, online and radio broadcasting outlets
- Liaison between partnering agencies and internal teams to ensure inquiries, footage pulls, edits, creatives, spots and other assets were produced and delivered on time and accurately
- Managed schedules, meetings, travel expenses and other administrative responsibilities
- Assisted in organizing interviews and video shoots
- Created call sheets, booked talent, locations and prepared sites and sets for shooting
- Set up weekly production meetings and production calls
- Coordinated with finance to facilitate execution and payment of talent contracts.
- Provided hands-on support during peak production periods, assisting teams in meeting tight deadlines.
Account Manager/Campaign Coordinator
Bridge Marketing
08.2015 - 12.2016
- Strategically analyzed and developed media plans for clients, ensuring that both email and multi-channel campaigns were successfully fulfilled
- Managed multiple accounts and communicated directly with clients on custom ad implementation and optimization, including data analysis, data prep, creative production, planing strategies, content output, campaign optimizations, performance analysis and detailed reporting
- Provided advertising and marketing solutions that targeted audiences at both a hyper local and nationwide level across email, mobile, desktop and social platforms
- Successfully orchestrated a ninety-campaign day, which led to being recognized as a top performer amongst peers.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Activity Specialist/Teaching Artist
LEAP - Learning Through Expanded Arts Program
11.2018 - 07.2019
- Taught creative writing and dance to middle school students
- Worked with the program team to deliver high quality after school academically-aligned arts and performance arts instruction to middle school youth at the Arts and Letters Academy located in Brooklyn, NY
- Worked collaboratively with site team, school community and faculty to plan, develop and execute quality project based youth development activities, events and field trips for underserved children, grades 5th through 8th
- Prepared students for frequent showcases, performances and events
- Worked in collaboration with daytime school community to help meet and build positive relationships with parents
- Assisted all children with daily homework assignments
- Tracked and supported participant academic growth and development
- Planned and developed lesson plans for students
- Developed and implemented a variety of activities to meet the needs of the students
- Assisted in the development of a positive learning environment.
Sales and Digital Marketing Manager
COIN 1804
08.2015 - 05.2016
- Created sales and marketing plans and identified profitable new alternative distribution points
- Communicated with COIN1804 sales representatives nationwide
- Led the development and launch of marketing programs and strategic sales activities
- Responsible for all aspects of sales to customers and for expanding the customer base within the U.S
- Territory
- Produced various template designs, email campaigns and online advertising flyers for clients
- Implemented a fully functional business e-commerce platform
- Contacted modeling agencies, controlled castings and photo shoots for advertisement and marketing purposes
- Photographed for COIN 1804 photo shoots
- Orchestrated event planing, travel arrangements and participated in district sales events as well as regional and national distributor trade shows.
Editorial Op. Intern/ Art, Design & Pop Culture Writer
Complex Media
01.2014 - 05.2014
- Assisted in magazine editing, fact checking, editorial spreadsheets and all stages of print production
- Coordinated travel arrangements, office events, created lineups and assigned due dates for print magazine
- Kept track of editorial budgets for print and web freelancer payroll
- Scheduled web content for all channels and checked in daily with editors to makes sure features were published in time
- Maintained social media platforms including Facebook and Twitter
- Managed intern travel reimbursements and freelance writer contracts
- Completed expense reports for edit staff.
Assistant Editor - Contract
Jobson Publications - 20/20 Magazine
01.2015 - 05.2015
- Edited magazine columns and published articles for monthly issues
- Created page guides for monthly issues
- Managed and organized the eye wear closet
- Reviewed and prepared frames for photo shoots and assisted during the creative process
- Implemented a fully functional business e-commerce platform
- Maintained social media platforms including Facebook and Twitter.
Education
Bachelor of Arts - Digital Media
Temple University
Philadelphia, PA06.2012
Master of Professional Studies - Product Management
University of Maryland
MD04-2026
Skills
- Talent Acquisition
- Employee Onboarding and Training
- Employee Compensation and Benefits Program Administration
- Safety and Affirmative Action
- Exit Interviews
- Company Compliance
- Local, State, and Federal Regulations
- Business Operations
- Employee Record Verification
- Records Management
- Benefits Administration
- HR Policy Development
- Skilled in Microsoft Office
- Labor agreements
- Strategy Development
- Recruitment Strategies
- Compliance Management
- Payroll Coordination
- Project management
- Workflow coordination
- Efficiency optimization
Certification
- Recertification Credits: HR General - HRCI Institute
- Recertification Credit: 6 PDCs - SHRM
- Continuing Education Credits: HR Personnel - Pryor Learning
- Mandated Reporter
Timeline
Director of Human Resources
Statesmen College Preparatory Academy for Boys
08.2022 - 08.2025
Activity Specialist/Teaching Artist
LEAP - Learning Through Expanded Arts Program
11.2018 - 07.2019
Production Coordinator, Content- Promos & PSAs
NBA - NATIONAL BASKETBALL ASSOCIATION
10.2017 - 12.2018
Recruiter/Client Services and Business Development Manager
Robert Half
11.2016 - 05.2020
Account Manager/Campaign Coordinator
Bridge Marketing
08.2015 - 12.2016
Sales and Digital Marketing Manager
COIN 1804
08.2015 - 05.2016
Assistant Editor - Contract
Jobson Publications - 20/20 Magazine
01.2015 - 05.2015
Editorial Op. Intern/ Art, Design & Pop Culture Writer
Complex Media
01.2014 - 05.2014
Bachelor of Arts - Digital Media
Temple University
Master of Professional Studies - Product Management
University of Maryland
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