Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenyarah Bembry

Miami,FL

Overview

6
6
years of professional experience
1
1
Certification

Work History

Salon Receptionist/Salon Manager

Kinks Couture
11.2023 - 01.2024
  • Handled all new and returning client appointment setting.
  • Streamlined salon operations for increased efficiency by handling administrative tasks such as inventory management and staff scheduling.
  • Boosted client retention with great communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
  • Facilitated both cash and card transactions, accurately processing payments and maintaining balanced cash registers daily.
  • Maximized stylist productivity by coordinating schedules, managing appointment cancellations, and ensuring optimal utilization of resources.
  • Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
  • Expedited check-in procedures by confirming appointments, verifying client information, and updating records as necessary.
  • Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
  • Implemented effective appointment setting skills via phone calls or text messages to reduce no-shows and last-minute cancellations.
  • Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
  • Supported marketing initiatives by distributing promotional materials to potential clients both online and offline channels.
  • Managed social media accounts for the salon.
  • Learned details of types of treatments and procedures in order to answer questions from salon guests.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Managed financial aspects of the salon (payroll processing)
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Prepared billings and estimates for customers.

Front of House/Customer service specialist

GLOSSLAB
03.2023 - 07.2023
  • Collaborated with the General Manager to develop and implement comprehensive Front of House (FOH) procedures, optimizing supply ordering, inventory management, and merchandising techniques to enhance overall efficiency
  • Demonstrated exceptional proficiency in handling daily appointment scheduling and efficiently managing the Point of Sale (POS) software system, fostering seamless operations and minimizing service disruptions.
  • Exercised keen attention to detail in maintaining the salon's appearance and cleanliness, while enforcing Standard Operating Procedures (SOPs) for service providers and Front of House associates, ensuring a consistent and professional environment.
  • Maintained up-to-date knowledge of products and services to provide accurate information to customers.
  • Reduced response time for customer inquiries by streamlining communication processes.
  • Prioritized customer satisfaction by promptly addressing all inquiries, phone calls, and emails, delivering outstanding service and fostering positive relationships with clients.

Retail Sales Associate Cashier/Retail Merchandiser

Tj Maxx
07.2022 - 12.2022
  • Promotes credit and loyalty programs during customer interactions.
  • Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Beauty Sales Advisor (seasonal)

Sephora
06.2022 - 07.2022
  • Boosted product sales by conducting engaging and informative makeup demonstrations.
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Increased store traffic with effective promotional events and in-store marketing strategies.
  • Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
  • Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.
  • Organized store displays for maximum visual appeal, driving customer interest and boosting sales.

Restaurant Hostess

Red Lobster
06.2018 - 12.2019
  • Demonstrated exceptional attentiveness as a Dining Room Monitor, ensuring guests' comfort, safety, and overall satisfaction throughout their dining experience
  • Efficiently managed reservations both in-person and over the phone, offering helpful and accurate information to address inquiries and setting realistic expectations for wait times and menu availability.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Proactively engaged with guests by providing detailed descriptions and recommendations of various menu items, daily specials, and beverage selections, resulting in increased sales and overall dining experience
  • Implemented and maintained seating charts, optimizing station rotations to enhance the efficiency of service and create a seamless dining environment
  • Collaborated with kitchen staff and servers, offering valuable support through back-up food delivery and bussing assistance, contributing to a smoothly operating and harmonious team dynamic
  • Exhibited strong communication skills as the primary point of contact for restaurant inquiries, adeptly providing information about business hours, policies, and an extensive menu selection, resulting in improved customer engagement.

Education

Cosmetology License - Cosmetology

Robert Morgan Technical College
Miami, FL
01.2022

High School Diploma -

Miami South Ridge Senior High School
Miami, FL
06.2018

Skills

  • Appointment Scheduling
  • Customer Service
  • Basic Accounting
  • Phone Etiquette
  • Microsoft Office
  • Complaint Resolution
  • POS System Operation
  • Financial Transactions
  • Marketing
  • Social media management
  • Upselling services
  • Administrative support

Certification

  • Barbicide Certification
  • HIV/AIDS Prevention Course for Cosmetology

Timeline

Salon Receptionist/Salon Manager

Kinks Couture
11.2023 - 01.2024

Front of House/Customer service specialist

GLOSSLAB
03.2023 - 07.2023

Retail Sales Associate Cashier/Retail Merchandiser

Tj Maxx
07.2022 - 12.2022

Beauty Sales Advisor (seasonal)

Sephora
06.2022 - 07.2022

Restaurant Hostess

Red Lobster
06.2018 - 12.2019

Cosmetology License - Cosmetology

Robert Morgan Technical College

High School Diploma -

Miami South Ridge Senior High School

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