Kenyardra Wright
Pearland,Texas
Summary
Licensed claims adjuster with 10+ years of exceptional customer service experience. Uses excellent organizational skills to provide consistent service to clients-a motivated, collaborative leader with sterling problem-solving, communication, and interpersonal skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Services Consultant
Progressive
08.2022 - Current
- Manages high call volume while maintaining professionalism, empathy, and attention to detail in each interaction
- Enhances customer satisfaction by addressing and resolving insurance-related inquiries and concerns
- Processes policy updates and changes accurately
- Conducts policy reviews for customers, identifying gaps in coverage and maintaining up to date information for accuracy
- Educates customers on available discounts, promoting loyalty and policy retention through tailored recommendations
- Handles sensitive customer information with discretion, adhering to strict data privacy regulations at all times
Customer Success Specialist II
Intuit
05.2021 - 08.2022
- Increased productivity rate by 99% by becoming familiar with call scripts and maintaining control of calls
- Improved service upgrade rates by 96% with existing customers through successful product marketing
- Provided customer support by phone, email, or instant messaging
- Addressed customers courteously using suitable methods and problem-solving skills
- Updated and maintained database with accurate customer information and timely data entry
- Navigated multiple computer systems and applications and utilize search tools to find information.
Coordinating Supervisor
Kroger
03.2012 - 06.2021
- Maintained frequent interaction with store management to measure goal achievement and determine areas of improvement from price team
- Led and directed over 25 team members on effective methods, operations, and procedures
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales
- Created weekly schedules based on predicted staffing needs, budgets, and employee requests
- Evaluated employee performance and prepared performance appraisals
- Ensured compliance with all applicable laws, regulations, and policies across the organization
Human Resources Intern
AtWork Personnel
08.2020 - 12.2020
- Collaborated with HR team to assist in recognition events, engagement activities, and employee communications
- Qualified job applicants and referred them to managers, making hiring recommendations when appropriate
- Used strong written and verbal communication to contact job applicants to inform them of application status
- Posted job openings and descriptions to multiple job boards including Indeed, Monster, and LinkedIn
- Managed company's social media accounts on both Instagram and LinkedIn, improving current and potential employees' online interaction by 96%
- Planned and implemented a company-wide referral program to effectively bring in new clients for staffing contacts.
Education
Business Management -
San Jacinto College
Pasadena, TX12.2024
Skills
- Customer Relationship Management
- Strong Organizational Skills
- Active Listening
- Written and Verbal Communication
- Conflict Resolution
- Policy Knowledge
- Decision Making
- Microsoft Office
- Data Entry
- Time Management
- Insurance Terminology
- Multitasking
Certification
Texas All Lines Adjuster License - 2023
Timeline
Insurance Services Consultant
Progressive
08.2022 - Current
Customer Success Specialist II
Intuit
05.2021 - 08.2022
Human Resources Intern
AtWork Personnel
08.2020 - 12.2020
Coordinating Supervisor
Kroger
03.2012 - 06.2021
Business Management -
San Jacinto College