Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Simon Johnson

Tulsa

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Social Media Content Moderator

Alorica
05.2023 - 05.2025
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
  • Drove accuracy of content through careful proofreading and fact-checking.

Patient Care Assistant

Sono Belllo
03.2021 - 05.2023
  • Serve as the primary liasion for patients via phone, email, and/or live chat.
  • Answer questions about procedures, financing, and scheduling in a compassionate and knowledgeable manner.
  • Manage and update patient information in CRM and scheduling systems.
  • Provide pre- and post-procedure guidance in alignment with medical protocols and brand standards.
  • Meet or exceed patient satisfaction, call handling, and service quality metrics.

Call Center Supervisor

Brinks Home
01.2017 - 02.2021
  • Coached and mentored agents for increased performance, resulting in higher customer service ratings.
  • Analyzed call center metrics to identify areas of improvement and implemented targeted action plans for each issue.
  • Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
  • Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
  • Reduced call wait times by optimizing agent schedules and monitoring workforce management system.

Education

Nathan Hale High School
Tulsa

Skills

  • Microsoft office
  • Strong attention to detail
  • Fact-checking
  • Problem-solving
  • Google drive
  • Effective communication
  • CRM
  • Salesforce

Timeline

Social Media Content Moderator

Alorica
05.2023 - 05.2025

Patient Care Assistant

Sono Belllo
03.2021 - 05.2023

Call Center Supervisor

Brinks Home
01.2017 - 02.2021

Nathan Hale High School

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