Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Kenyata Booker

Merrillville,IN

Summary

Accomplished Sr Mobile Expert at Tmobile, adept in Mobile Device Management and excelling in customer service, consistently exceeded sales targets through innovative promotions and building customer loyalty. Spearheaded team collaboration, enhancing store performance and customer satisfaction. Proven track record in boosting brand awareness and managing inventory efficiently, contributing to a positive and results-driven work environment. Industrious Sr Mobile Expert] offering 14 years of customer service industry experience ready to add value to Tmobile team. Well-versed in processing accurate sales transactions and providing superior customer service. Outgoing Wireless Sales Associate offering 14 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Reliable and upbeat Sr Mobile Expert successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

14
14
years of professional experience

Work History

Sr Mobile Expert

Tmobile
11.2010 - 06.2024
  • Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
  • Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
  • Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
  • Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
  • Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
  • Organized promotional events within the store to attract new customers and increase brand awareness within the community.
  • Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
  • Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
  • Maintained sound knowledge of company product suites.
  • Performed in-store product demonstrations at assigned events.
  • Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
  • Managed efficient cash register operations.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Education

No Degree - American Studies

Rust College
Holly Springs, MS
05.2000

Skills

  • Offline storage techniques
  • Mobile Device Management
  • Cross-platform Proficiency
  • Accessibility Standards Compliance
  • Mobile Payment Solutions
  • Customer Service
  • Cash Handling
  • Building Customer Loyalty
  • Creative Thinking
  • Sales and Promotions
  • Sales Records Management
  • Team Supervision
  • Store Opening and Closing

Accomplishments

  • Supervised team of 8-10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

With the multiple years of customer service experience I was top 10% for 7 months.

I finished 2023 as #3 in accessory sales in the Market (of 2600 employees)

I also finished 2023 as top #2% out of 2600 employees

Timeline

Sr Mobile Expert

Tmobile
11.2010 - 06.2024

No Degree - American Studies

Rust College

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Kenyata Booker