Kenyata Caver

CUSTOMER SERVICE PROFESSIONAL Profile More than eight years' successful experience in customer service and support with recognized strengths in account maintenance, problem- solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. Possess solid computer skills. Excellent working knowledge using Microsoft Excel, Microsoft Word. Ability to train, motivate and supervise customer service employees. , A team player, acknowledged as "Total Quality Customer Service Professional." Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle auto claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with Insureds to gain details for processing claims. Service-oriented Claims Adjuster skilled at applying creative approaches to solving complex problems. Adept at developing profitable and quality-focused processes. Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.