Kenyata Ford

Work History

Wells Fargo

Homewood, AL

12.2009 - 10.2023

Facilitated the development of new strategies and processes for organizational improvement.
Assessed team members' performance and provided feedback to help improve productivity.
Analyzed data from surveys to identify areas of improvement in the workplace environment.
Collaborated with stakeholders across multiple levels of the organization to ensure successful implementation of initiatives.
Partnered with curriculum design to provide resources, and feedback on upcoming material.
Participated and attended meetings or Train the Trainer sessions to obtain information for use in training programs.
Used role-playing, lectures, and simulations to present information in a variety of instructional techniques and formats to optimize training effectiveness.
Obtained and organized manuals, guides, and visual materials for development and training purposes.
Evaluated training materials prepared by instructional designers and offered actionable suggestions for improvement.
Delivered branch banking training to an audience through in-person or virtual methods to help individual contributors and managers develop crucial job skills.

Wachovia Bank/Wells Fargo

Homewood, AL

05.2009 - 12.2009

Monitored new hire tellers to ensure accuracy in customer service and compliance with bank policies and procedures.
Facilitated onboarding sessions for new employees to ensure successful integration into the organization.
Developed strategies to increase branch sales activities by coaching tellers on cross-selling techniques.
Facilitated monthly meetings between mentors and mentees to discuss progress toward goals.
Organized team-building activities and facilitated workshops to promote collaboration among mentors.
Coordinated Human Resources documents to ensure compliance with all relevant laws and regulations.

Wachovia Bank/Wells Fargo

Hoover, AL

05.2005 - 05.2009

Conducted monthly meetings with staff to review performance, discuss challenges, and provide support to help exceed business objectives.
Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
Guided tellers in resolving customer inquiries or complaints promptly to maintain customer relationships.
Maintained relationships with customers through ongoing communication about products and services available to help grow business.
Provided feedback on employees' performance during one-on-one meetings to promote development.
Managed teller staff schedules while ensuring adequate coverage at all times to limit wait times.
Participated in local community events to represent the bank's brand identity.
Supervised teller team by enforcing policies and procedures to meet operations, security, and compliance expectations.
Reviewed and approved transactions above limits and authority levels to help mitigate loss.
Filed government-mandated reports related to large cash transactions and the sale of monetary instruments to adhere to government regulations.