Kenyata Parks
East Saint Louis,IL
Summary
Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.
Overview
23
23
years of professional experience
Work History
Food Prep Cook
The Lou Eat And Drinks
St Louis, MO
04.2022 - 06.2023
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
- Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
- Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
- Set up 2 line stations with proper tools and products, quality-checked foods and maintained line equipment.
- Prepared 6 different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Trained and assisted new kitchen staff members.
- Communicated with vendors to negotiate prices for bulk ingredients and reduce costs.
Supervisor of Operations (in Training)
OHL/Geodis
Edwardsville, IL
01.2010 - 08.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Compiled training materials for new employees and tracked skill development.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Tracked company equipment, tools and technology to manage inventory.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Night Audit Front Desk
Hampton Inn Suites
St Louis, MO
05.2006 - 09.2009
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed nightly updates to room charges and rates.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Documented accounts and logs throughout shift to keep up with requirements.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Balanced hotel accounts and resolved discrepancies.
- Logged wake-up call requests and set up automatic rings in system.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Reviewed checklist on daily basis and planned shift accordingly.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Checked requests and room service for accuracy and guests needing assistance.
Kitchen Worker
Rosewood Nursing Home
Belleville, IL
01.2004 - 08.2005
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Sanitized dining ware and kitchen equipment according to health code standards.
Slot Floor Person
Us President
St Louis, MO
03.2003 - 05.2004
- Dispensed machine payouts and provided change for players.
- Connected with guests on personal level to build loyalty.
- Set up new loyalty memberships and updated existing accounts.
- Troubleshot machine malfunctions and diagnosed root causes.
Supervisor
Kmart
Fairview Heights, IL
02.2000 - 05.2003
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Psychology
Southern Illinois University Edwardsville
Edwardsville, IL10.2026
Skills
- Quick-Learning
- Policy and Procedure Compliance
- Following Supervisor Instructions
- Complex Problem-Solving
- Guest Inquiries
- Safe Work Practices
- Customer Service
- Administrative and Office Support
- Supplier Monitoring
- Strategic Goals
- Overseeing Personnel
Timeline
Food Prep Cook
The Lou Eat And Drinks
04.2022 - 06.2023
Supervisor of Operations (in Training)
OHL/Geodis
01.2010 - 08.2020
Night Audit Front Desk
Hampton Inn Suites
05.2006 - 09.2009
Kitchen Worker
Rosewood Nursing Home
01.2004 - 08.2005
Slot Floor Person
Us President
03.2003 - 05.2004
Supervisor
Kmart
02.2000 - 05.2003
No Degree - Psychology
Southern Illinois University Edwardsville