Summary
Overview
Work History
Education
Skills
Timeline
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Kenyata Parks

East Saint Louis,IL

Summary

Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures.

Overview

23
23
years of professional experience

Work History

Food Prep Cook

The Lou Eat And Drinks
04.2022 - 06.2023
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Set up 2 line stations with proper tools and products, quality-checked foods and maintained line equipment.
  • Prepared 6 different meats, seafood, poultry and vegetables in broilers, ovens, grills and fryers according to restaurant recipes and customer requests.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
  • Trained and assisted new kitchen staff members.
  • Communicated with vendors to negotiate prices for bulk ingredients and reduce costs.

Supervisor of Operations (in Training)

OHL/Geodis
01.2010 - 08.2020
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Compiled training materials for new employees and tracked skill development.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Tracked company equipment, tools and technology to manage inventory.
  • Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Kept high average of performance evaluations.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Night Audit Front Desk

Hampton Inn Suites
05.2006 - 09.2009
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Performed nightly updates to room charges and rates.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Balanced hotel accounts and resolved discrepancies.
  • Logged wake-up call requests and set up automatic rings in system.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Checked requests and room service for accuracy and guests needing assistance.

Kitchen Worker

Rosewood Nursing Home
01.2004 - 08.2005
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Sanitized dining ware and kitchen equipment according to health code standards.

Slot Floor Person

Us President
03.2003 - 05.2004
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.
  • Set up new loyalty memberships and updated existing accounts.
  • Troubleshot machine malfunctions and diagnosed root causes.

Supervisor

Kmart
02.2000 - 05.2003
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

No Degree - Psychology

Southern Illinois University Edwardsville
Edwardsville, IL
10.2026

Skills

  • Quick-Learning
  • Policy and Procedure Compliance
  • Following Supervisor Instructions
  • Complex Problem-Solving
  • Guest Inquiries
  • Safe Work Practices
  • Customer Service
  • Administrative and Office Support
  • Supplier Monitoring
  • Strategic Goals
  • Overseeing Personnel

Timeline

Food Prep Cook

The Lou Eat And Drinks
04.2022 - 06.2023

Supervisor of Operations (in Training)

OHL/Geodis
01.2010 - 08.2020

Night Audit Front Desk

Hampton Inn Suites
05.2006 - 09.2009

Kitchen Worker

Rosewood Nursing Home
01.2004 - 08.2005

Slot Floor Person

Us President
03.2003 - 05.2004

Supervisor

Kmart
02.2000 - 05.2003

No Degree - Psychology

Southern Illinois University Edwardsville

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Kenyata Parks