Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KENYATA SIMS

Collierville,TN

Summary

Detail-oriented and highly motivated IT professional with a strong foundation in network administration, troubleshooting, and systems management, seeking to leverage technical expertise and passion for cybersecurity in a System Administrator or Cybersecurity role. Skilled in monitoring, securing, and maintaining IT infrastructure, with hands-on experience in network troubleshooting, server management, system configuration, and user access control. Proficient in industry-standard tools and technologies such as Active Directory, VPNs, firewall management, and endpoint security.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

IT Analyst

Vantiva
2023 - Current
  • Acted as the main IT liaison for three distribution sites, overseeing troubleshooting, system maintenance, and technical support.
  • Utilized Splunk to monitor and analyze security logs, identifying and resolving 35 critical vulnerabilities, resulting in a 20% reduction in security risks across the network.
  • Provided IT support for both local and remote users, managing access to corporate, local, and legacy services and hardware. Responsibilities included troubleshooting basic networking issues, managing Active Directory, supporting virtual machine environments, and maintaining printers, PCs, and servers.
  • Managed and tracked over 1,000 IT assets using ServiceNow, improving asset visibility and reducing lost or untracked inventory by 15%. Streamlined the asset lifecycle process, ensuring timely audits and compliance with internal policies.
  • Diagnosed and resolved over 100 network connectivity issues by utilizing proactive monitoring tools to identify and prevent potential network disruptions, improving overall network stability and performance.

Support Specialist

Navy Exchange
2023 - 2024
  • Interacted with customers to address their concerns, answer their questions and assist them with their needs
  • Obtain direct customer feedback and utilize it to enhance products and services
  • Led the adoption of a new customer support software, improving efficiency by 20%.
  • Prioritize customer-centric actions and commit to meeting the needs and expectations of both internal and external customers
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Achieved a customer satisfaction rating of 95% or higher on post-interaction surveys.

Student Intern

Tennessee College of Applied Technology Covington
2022 - 2024
  • Helped update antivirus and firewall software across company devices, enhancing protection against cyber threats.
  • Utilized IT management tools (Spiceworks, Jira) to track and manage IT tickets, improving response times by 10%
  • Provided clear and concise instructions to end-users, enabling them to quickly resolve technical issues without further assistance.
  • Participated in internal training sessions, gaining hands-on experience in areas such as network administration, hardware repair, and cybersecurity.
  • Conducted routine security audits on internal systems, identifying and resolving various potential vulnerabilities.

Education

Diploma - Computer Information Technology

Tennessee College of Applied Technology
01-2024

Diploma -

Brighton High School
01-2022

Skills

  • Okta
  • Microsoft 365
  • Splunk
  • Intune
  • Network Security
  • Service Now
  • Jira
  • Asset Management

Certification

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+

Timeline

IT Analyst

Vantiva
2023 - Current

Support Specialist

Navy Exchange
2023 - 2024

Student Intern

Tennessee College of Applied Technology Covington
2022 - 2024

Diploma - Computer Information Technology

Tennessee College of Applied Technology

Diploma -

Brighton High School

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KENYATA SIMS