Hi, I’m
Kenyata Terry
Statesville,NC
Summary
Highly organized and dependable candidate with a proven ability to effectively manage multiple priorities and maintain a positive attitude. Demonstrates a strong willingness to take on additional responsibilities to meet team goals. Ambitious and driven, seeking an entry-level customer service position to kickstart a career.
Overview
10
years of professional experience
1
Certification
Work History
NGK Ceramics
Shift Trainer
07.2018 - Current
Job overview
- Produced detailed training reports to comprehensively assess employee performance.
- Conducted regular evaluations of employee knowledge and skills, adjusting training to close gap
- Supported and coached employees as part of successful training initiatives.
- Conducted research, gathered information from multiple sources and presented results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Lowe’s Distribution/Performance Staffing Solutions
Assistant Supervisor/Receiving Associate
09.2016 - 08.2018
Job overview
- Set overall vision and provided team leadership.
- Supported Supervisor by preparing production reports and collating quality documentation.
- Coordinated with day shift supervisor to balance staffing as workloads changed.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maneuvered forklift safely in congested and confined areas using Skill and Technique.
Convergys, AT&T
Customer Service Representative
03.2015 - 09.2016
Job overview
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
Education
West Iredell High School, Statesville, NC
High-school Diploma
Skills
- Motivational Techniques
- Task Delegation
- Technical knowledge
- Knowledge Transfer
- Learning Management Systems
- Peer coaching
- Resolving Complaints
- Payment Processing
- Customer Relations
Certification
Career Readiness Certification
Timeline
Shift Trainer
NGK Ceramics
07.2018 - Current
Assistant Supervisor/Receiving Associate
Lowe’s Distribution/Performance Staffing Solutions
09.2016 - 08.2018
Customer Service Representative
Convergys, AT&T
03.2015 - 09.2016
West Iredell High School
High-school Diploma
Career Readiness Certification
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