KENYATTA BERRYHILL
Calumet City,IL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Buyer Care Specialist - Remote
Insurance Auto Auctions
12.2022 - 09.2024
- Provide customer support for all customers, external, internal and international
- Responsible for registering prospective buyers, verifying documents that meet IAA requirements and applicable state laws
- Responsible for online setup to allow buyers to participate in online bidding
- Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws
- Act as liaison between customers and branches
- If language support, translate for branches, dispatch centers, and sister companies when called upon to do so
- Ability to understand IAA procedures and state licensing laws pertaining to buyer registration
- Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers
- Proficient in systems such as Salesforce, Oracle, Microsoft Office, Teams, Outlook etc
- Develop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts
- A thorough knowledge of branch operations is imperative to communicate with customers.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
Office Coordinator/ Technical Publications
Mi-Jack
05.2021 - 09.2022
- Answering phone calls, transferring callers as appropriate
- Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel
- Organize, establish, and implement office procedures and practices
- Managing schedules for conference and community spaces
- Assisted with internal and external HR related inquiries or requests
- Assisted with New-Hire procedures, including creating employee orientation, creating new employee files, and ensuring all necessary paperwork is properly filled out and submitted to appropriate persons
- Performed daily office operations to ensure our staff has the facilities and office resources to perform their jobs
- Monitoring and ordering inventory for office and break room supplies
- Managing incoming and outgoing correspondence, including emails, faxes, mail and packages
- Filing and organizing records, invoices and other important documentation
- Submitting work orders and scheduling repairs for general office space and equipment
- Ordering repairs for office equipment and maintenance, connecting with and escorting vendors
- Preparing reports, letters, memos, emails and maintaining appropriate filing systems
- Assisting with multi-functions via Remote per request
- Handling all Tech publications and inventory for manuals/schematics needed machines
- Any additional duties per managers’ request Source and create all manuals needed for every machine shipping
- Upload/scan documents coordinating to each serial number of each machine
- Create USB’s to be shipped with each machine per customer’s request
- Create and update all manual inventory
- Replenish files/manuals to prep for machine shipping dates
- Organize and archive all resources in digital form for ease of reference and retrieval.
Office Administrator/Dispatch/ Account Payable/Receivable Officer
All Maintenance Electric
03.2020 - 05.2021
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Contribute to team effort by accomplishing related results as needed
- Carry out administrative duties such as filing, typing, copying, binding, scanning etc
- Organize travel arrangements for senior managers
- Write letters and emails on behalf of other office staff
- Invoicing/Billing/Receiving
- Accept/Process Work Orders
- Order Fulfillment
- Create and Distribute work schedules
- Develop delivery routes and maintain contact with drivers throughout the day
- Collaborate with management to modify daily routes to accommodate the needs of customers
- Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Admission Advisor/Office Administrator
Verve College
09.2019 - 03.2020
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents
- Maintained institutional solvency with current, accurate and fully compliant financial records
- Improved student educational plans by advising on course selection, progress plans and career decisions
- Boosted registrations 50% by improving promotional, outreach and parent engagement strategies
- Recognized by management for providing exceptional customer service
- Outbound/Inbound 300 calls per day to answer customer questions and recruit new students
- Improved customer satisfaction by finding creative solutions to problems
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Backed up human resources department in handling benefits paperwork, employee incident reports and data entry to maximize team efficiency
- Replenished office supplies when inventory became low and placed new orders for restocking
- Scheduled appointments on behalf of staff members to keep office operations smooth and efficient
- Trained temporary workers in preparation for special projects while ensuring service quality and efficacy.
- Developed and implemented individualized academic plans for students.
- Collaborated with parents and teachers to help students reach potential.
Account Receivables Analyst
C.H. Robinson
01.2019 - 06.2019
- Answered office phone calls and emails to direct customers and answer questions
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Checked invoices for companies financial documents, verifying amounts to accurately analyze financial statuses
- Reviewed vendor invoices and expense reports, identifying discrepancies
- Suggested key operational changes to improve performance such as extracting financial data from various reporting systems
- Verified vendor accounts by reviewing documentation, rectifying issues and contacting accountholders
- Updated confidential employee banking information with accuracy and speed
- Mitigated risk, maintaining full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections for 300 clients
- Coded invoices and other records to maintain organized and accurate records
- Eliminated financial discrepancies, accurately reporting figures and account balances to senior leadership
- Enter adjustments and A / R paperwork in a timely manner
- Responsible for projects assigned to team
- Will assist in meeting established schedules and resolve technical or operational problems
- Review month-end performance data with Team Leader to develop action plans / recommend process changes to resolve / mitigate issues
- Assists in audit requests as directed by management
- Under the direction of management, executes promotions, sales tactics, spiffs and sales incentives
- Pull daily bank report to create and post payments that came in via EFT, ACH, Item adjustments and Wires
- Works in ERP system environment to apply customer payments via SAP lockbox post-process
- Corrects application errors when necessary.
Collections Specialist
Financial Management Systems
04.2018 - 11.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines under the Title IV Funding
- Answered 200 calls per day to answer customer questions
- Resolved average of 500 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems and Title IV funding
- Documented customer inquiries and feedback, including service delivery suggestions, in company database
- Maintained high-volume workload within fast-paced environment by assisting 100 clients per day and consistently meeting performance benchmarks
- Processed customer account changes
- Documented conversations with customers to track requests, problems and solutions
- Achieved high sales percentage with consultative, value-focused customer service approach.
Education
Bachelor of Sociology - Sociology ; Criminology
Northern Illinois University
DeKalb12-2024
Skills
- Budget Management
- Budget development
- Negotiation and persuasion
- Sales strategies implementation
- Lead development
- 60 WPM typing speed
- File and data retrieval systems
- Report writing
- Data entry
- Administrative support
- Organization
- Customer service
- Conflict management
- Tableau
- SQL
- Microsoft Access
- Oracle (1 year)
- SAP
- Order Fulfillment
- Academic Advising
- Accounting
- Accounting software
- QuickBooks
- Inventory Oversight
- Procurement planning
- Cost Control
- Relationship Building
- Presentation
- Interpersonal ability
Certification
Certified Notary Public
Personal Information
Willing To Relocate: Anywhere
Timeline
Buyer Care Specialist - Remote
Insurance Auto Auctions
12.2022 - 09.2024
Office Coordinator/ Technical Publications
Mi-Jack
05.2021 - 09.2022
Office Administrator/Dispatch/ Account Payable/Receivable Officer
All Maintenance Electric
03.2020 - 05.2021
Admission Advisor/Office Administrator
Verve College
09.2019 - 03.2020
Account Receivables Analyst
C.H. Robinson
01.2019 - 06.2019
Collections Specialist
Financial Management Systems
04.2018 - 11.2018
Certified Notary Public
Bachelor of Sociology - Sociology ; Criminology
Northern Illinois University
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