Kenyatta Boyd
Kalamazoo,MI
Summary
Hardworking healthcare professional competent in both clinical and office support. Trains new staff to handle rigors of healthcare work and required protocols. Manages high patient volumes by keeping records updated, supplies stocked and schedules well-coordinated. Skilled in assisting with procedures and triaging patients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Healthcare Ambassador
Landmark Health/UHG
12.2022 - Current
- This role actively engages with patients both in home and by telephone
- Use compassion and empathy to earn patients' and caregivers' trust, persistence to support and advocate for them, and excellent communication skills to build impactful relationships
- Conduct home visits and / or phone or video calls to patients to collect clinical and psychosocial information, and carryout designated tasks, including but not limited to: Resource referral and connection
- Quality measure documentation, support, and follow up
- Telemedicine facilitation and set up
- Collect information regarding patient conditions using standardized checklists and templates
- Partner with Landmark interdisciplinary team (providers, nurses, social workers, etc.) to drive improvement in patient outcomes and satisfaction
- Actively participate in weekly interdisciplinary team meetings.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Medical Assistant
Bronson Healthcare
09.2020 - 12.2022
- Prepares patient for examination including patient assessment, histories, vital signs, medication reconciliation, and routine testing of hearing, vision or other for over 20 patients per day
- Oriented and trained new staff on proper procedures and policies.
- Document pertinent information in chart
- Maintains documentation standards and reviews chart prior to appointment to assure requests and documents are in place
- Administer treatments as requested by physician
- Obtain specimens for urine testing, phlebotomy, etc.
- Performs laboratory tests as directed by physician
- Accurately documents required information in patient charts
- Set up and assist physician with procedures (laceration repair, pap/pelvic, etc.)
- Schedule outside tests or procedures for patients in other departments of facilities such as x-ray, MRI, etc
- Prepares patients for tests/procedures by providing appropriate instructions
- Coordinate admissions, referrals, call in prescriptions, etc
- Stock exam rooms with supplies as needed
- Conduct day to day inventory of supplies and report items to be ordered
- Assist in scheduling of appointments in EMR system as required
- Able to screen calls and determine urgency, necessity of appointments or whether phone advice is sufficient
- Assists in completion of misc
- Patient forms (Worker Compensation, Disability, etc.)
- Attend staff, educational or other meetings as required.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
Lead Medical Assistant
Ascension Borgess Hospital
06.2018 - 09.2020
- Greeted and logged in patients to keep office moving efficiently
- Guided patients, changed schedules, and managed claims to keep office operating efficiently
- Assisted with basic care such as removing sutures, giving injections, and collecting tissue or blood samples
- Worked with pharmacy staff to authorize drug refills and relay prescription information
- Organized, reviewed, and forwarded incoming test results to care teams
- Prepared specimens for outside lab testing
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Supported front office billing, scheduling, and patient check-ins
- Apply and remove cast as well as other orthopedic devices
- Managed schedules for staff.
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
Health and Dental Specialist
KRESA Head Start
04.2017 - 06.2018
- Coordinate health and dental clinics
- Monitor medical healthcare plans
- Connecting with community resources
- Health and dental follow-ups
- Perform hearing/vision, hemoglobin, and lead screens
- Wrote detailed reports on health and status of personnel
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
Population Panel Coordinator
Ascension Borgess Hospital
07.2016 - 04.2017
- Identifies patients through health plans gaps in care list, state immunization databases, patient medical record, and use of patient disease management registry
- Collaborates with providers and reviews care needs and validate these needs against the medical record
- Reaches out to patients with validated gaps in care and facilitate meeting these needs
- Compiled data for Gap reports and disseminate to staff members and management team
- Directed work of multiple teams and assisted with meeting specific team project goals
- Coordinated resources and schedules to meet targets and adhere to deadlines
- Completed all required paperwork within anticipated timeframes
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- UsedCerner to maintain electronic patient files, successfully maintaining over 200 patient files
Lead Medical Assistant
Ascension Borgess Hospital
02.2009 - 07.2016
- Ensured all tools and equipment used for testing or collecting samples were adequately sanitized and sterilized in compliance with OSHA standards for lab processing
- Assisted with basic care such as removing sutures, giving injections, and collecting tissue or blood samples
- Answered phones, scheduled appointments, maintained medical records and handled other clerical tasks for busy pediatric practice
- Worked with pharmacy staff to authorize drug refills and relay prescription information
- Guided patients, changed schedules, and managed claims to keep office operating efficiently
- Administered oral medications and immunizations as directed by supervising physicians
- Prepared specimens for outside lab testing
- Assisted physicians and clinicians with examinations, procedures, and vital signs monitoring
- Trained new staff members
- Maintained clinical schedule every month
- Resolve conflicts and issues with speed and efficiency.
- Coordinated work of junior staff to keep team performance high and effectively handle needs of 60+ patients per day
Education
Medical assistant -
Davenport University
Kalamazoo, MI08.2007
Skills
- Inventory Management
- Training implementation
- Clinical and administrative support
- Quality Assurance
- Data collection
- Patient monitoring
- Documentation review
- Medication administration
- Medical terminology
- Customer Engagement
- Data Entry
- Customer Service
Certification
- NRCMA - Nationally Registered Certified Medical Assistant
Timeline
Healthcare Ambassador
Landmark Health/UHG
12.2022 - Current
Medical Assistant
Bronson Healthcare
09.2020 - 12.2022
Lead Medical Assistant
Ascension Borgess Hospital
06.2018 - 09.2020
Health and Dental Specialist
KRESA Head Start
04.2017 - 06.2018
Population Panel Coordinator
Ascension Borgess Hospital
07.2016 - 04.2017
Lead Medical Assistant
Ascension Borgess Hospital
02.2009 - 07.2016
Medical assistant -
Davenport University
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