Kenyatta Davis
Tarboro,NC
Summary
To seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
38
38
years of professional experience
Work History
Customer Service Specialist
QVC Distribution Center
Rocky Mount, NC
03.2010 - 03.2022
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with opening accounts and signing up for new services.
Returns Coordinator
QVC Distribution Center
Rocky Mount, NC
09.2005 - 02.2022
- Materials Requisition
- Workflow Planning
- Pattern Recognition
- Invoice and Manifest Review
- Accurately captured customer information and input of that data into the system utilizing a computer and company software for data entry
- Inputting of product identification data into computer system and sorting of product to zones indicated, utilizing a scanner
- All work performed based on computer specifications
- Maintain a clean and safe work area
- Maintain high quality line items
- Notify proper personnel when discrepancies are identified
- Participates in department continuous improvement opportunities customer service
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Store Assistant
Zuri’s Boutique
Tarboro, NC
05.2011 - 11.2016
- Greeted customers entering store and offered assistance with requirements.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
Customer Service Representative
Aegis
Rocky Mount, NC
06.2000 - 03.2004
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records
Education
High School Diploma -
Tarboro High School
Tarboro, NC06.2000
Skills
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Verbal and Written Communication
- Creative Problem Solving
- Microsoft Office Suite
- Inbound and Outbound Calling
- Inventory Management
Accomplishments
- Supervised team of 15-20 new members.
Timeline
Store Assistant
Zuri’s Boutique
05.2011 - 11.2016
Customer Service Specialist
QVC Distribution Center
03.2010 - 03.2022
Returns Coordinator
QVC Distribution Center
09.2005 - 02.2022
Customer Service Representative
Aegis
06.2000 - 03.2004
High School Diploma -
Tarboro High School
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