Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenyatta Duncan

Orlando,Fl

Summary

Top producing professional with superior sales, Management and Leadership talents. Polished and poised and known for having exceptional drive. Determined Professional with terrific customer service experience. As well a Dynamic Manager experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Overview

14
14
years of professional experience

Work History

Server/Bartender

Buffalo Wild Wings
Orlando, FL
09.2022 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.

General Manager

SusHi Eatstation
Orlando, FL
08.2019 - 11.2023
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments and direction.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Guided management and supervisory staff to promote smooth operations.
  • Trained employees on duties, policies and procedures.
  • Tracked monthly sales to generate reports for business development planning.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.

Package Handler

FedEx Express
Orlando, FL
02.2019 - 12.2019
  • Basic duties of scanning and unloading packages from the truck
  • Bringing and properly loading certain packages to their destined belt as well as loading packages onto the trucks
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated power tools and special machinery to move, pick up and store products.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Scanned and sorted packages according to destinations and service type using handheld scanner.
  • Resolved conveyor system issues by clearing jams and blockages.

Server/Expo

Crabcake Factory
Fenwick Island, DE
05.2017 - 05.2019
  • Expedite the food and make sure it’s served out properly and efficiently to the customer
  • Stocking the alcohol and other items behind the bar as well as bus the dishes and drinks from the customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Cleared table and bussed dishes to allow for quick setups.
  • Developed strong and lasting resident relationships.

Sales Lead Keyholder

PacSun
Sunrise, FL
11.2012 - 12.2017
  • Operated cash register.
  • Maintained store and maintained appearance.
  • Signed for incoming shipments in manager's absence.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Set up visually appealing promotional displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Organized in-store promotional events.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Developed action plans to solve inventory and stock issues.
  • Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
  • Evaluated transactions for suspected fraud.
  • Replenished retail merchandise and displays to deliver strong visual presentation.

Customer Service Manager/ Leads Manager

Priority Health Consultants
Fort Lauderdale, FL
12.2014 - 03.2017
  • Budgeting and managing the spending of the leads by each lead vendor
  • As well as qualifying new customers to sales agents.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Created training manuals to resolve simple and complex customer issues.
  • Monitored phone calls to provide feedback and coaching.
  • Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.

Line Prep/Assistant Store Manager

Surf’s Up
Bethany Beach, DE
06.2010 - 08.2015
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepped garnishes to reduce wait times during lunch and dinner rush.
  • Cooked multiple orders simultaneously during busy periods.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Education

High School Diploma -

Indian River High School
Dagsboro, DE
05.2013

Some College (No Degree) - Human Studies

Delaware Technical And Community College
Georgetown, DE

Skills

  • Sales Team Development
  • Originality and Creativity
  • Decision Making
  • Food Storage
  • Time Management
  • Attention to Detail
  • Merchandise Promotion and Display
  • Computer Proficiency
  • Liquor, Wine and Food Service
  • Menu Memorization

Timeline

Server/Bartender

Buffalo Wild Wings
09.2022 - Current

General Manager

SusHi Eatstation
08.2019 - 11.2023

Package Handler

FedEx Express
02.2019 - 12.2019

Server/Expo

Crabcake Factory
05.2017 - 05.2019

Customer Service Manager/ Leads Manager

Priority Health Consultants
12.2014 - 03.2017

Sales Lead Keyholder

PacSun
11.2012 - 12.2017

Line Prep/Assistant Store Manager

Surf’s Up
06.2010 - 08.2015

High School Diploma -

Indian River High School

Some College (No Degree) - Human Studies

Delaware Technical And Community College

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Kenyatta Duncan