Kenyatta Hines
Alexandria,VA
Summary
Versatile Department of Defense Management Analyst with advanced knowledge of business development and operational areas. Steps into new areas with adaptable approach. Familiar with helping business leaders understand all facets of operations. Noble officer in the United States Navy reserves with eleven years of honorable service.
Overview
13
13
years of professional experience
Work History
Management Analyst
Harkcon, Inc
08.2022 - Current
- Serves as the single point of contact for operational missions for federal and foreign services
- Coordinates and processes domestic and international travel
- Provides records management and archival support
- Collate, format, and distribute international operations reports and memorandums on behalf of the Department of Energy and the National Nuclear Administration
- Provides operational and executive administrative support to the National Nuclear Security Administration Board
- Process, track, and handle sensitive and classified documents in support of the National Nuclear Security Administration.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Evaluated current processes to develop improved standard operating procedures
Naval Officer
United States Navy Reserves
05.2013 - Current
- Handled administrative requirements, maintained records and submitted operational reports.
- Provide clerical and office duties with a secret security clearance
- Provide administrative and program research for junior officers
- Team supervisor for up to twenty junior naval officers
- Training officer for standard operating procedures
- Illustrate attention to detail while demonstrating the ability to focus on multiple priorities.
- Monitored and assessed mission progress and provided updates to command.
- Conducted and oversaw interrogations, briefings and debriefings.
- Led team in developing strategic plans to meet operational objectives.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Chaplain/Bereavement Counselor/Volunteer Coordinator
Islands Hospice/ECHO Hospice
09.2019 - 12.2023
- Provide diverse spiritual guidance while meeting the needs of various faith backgrounds
- Conduct spiritual care assessments to identify patient's and their families spiritual needs and concerns and develop care plans to meet those needs
- Conduct visits and provide spiritual support and prayer to patients and families in various situations; provide comfort and a calming presence as needed; serve as a referral source for resources outside the hospital (i.e., clergy and counseling agencies); facilitate communication with personal clergy or faith community
- Supervisor of the hospice Bereavement Program for over one hundred patients and families
- Supervisor of the hospice Volunteer program.
Senior Customer Service Analyst
Enterprise Leasing Company
12.2010 - 05.2013
- Handled one hundred percent of branch rental agreements and modifications
- Analyzed customer reports and maintained long-term rental agreements
- Maintained customer accounts and recorded information
- Provided administrative support to branch manager and supervisors
- Arranged meetings and provided clerical support to existing accounts
- Partnered with marketing research team to implement grassroots marketing strategies
- Completed internal audits and managed claims on behalf of the quality assurance department
- Tracked and processed weekly and monthly data reports.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Master in Divinity -
Pacific Rim Christian University
06.2024
Bachelor of Arts in Bible and Christian Ministry - undefined
Pacific Rim Christian University
05.2019
Skills
- Secret Security Clearance
- Excellent customer service and organizational skills
- Proficient in Microsoft Word, Outlook, and Excel
- Strong interpersonal and communication skills
- Ability to work effectively with a wide range of constituencies in a diverse community
- Client Relationship Management
Timeline
Management Analyst
Harkcon, Inc
08.2022 - Current
Chaplain/Bereavement Counselor/Volunteer Coordinator
Islands Hospice/ECHO Hospice
09.2019 - 12.2023
Naval Officer
United States Navy Reserves
05.2013 - Current
Senior Customer Service Analyst
Enterprise Leasing Company
12.2010 - 05.2013
Master in Divinity -
Pacific Rim Christian University
Bachelor of Arts in Bible and Christian Ministry - undefined
Pacific Rim Christian University
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