Kenyatta Jackson
Birmingham,AL
Summary
Dedicated professional with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
River Region Psychiatry Associates, LLC
11.2022 - Current
- This individual must be friendly, courteous, professional and able to meet the individualized patient needs
- Ensure the reception area is clean and ready daily to receive patients
- Responsible for obtaining, identification, verification and entry of patient demographics
- Responsible for auditing and ensuring all paperwork and data is accurate and complete in the patient chart
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Use of an electronic health record daily to perform job responsibilities
- Responsible for scheduling patient appointments and daily reminder calls to patients
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Responsible for following up on all office no shows and documenting in the system
- Turn in daily reports to supervisor as requested.
Supervisor/Office Manager
ENVIRONMENTAL SERVICE SYSTEMS, LLC (contract with BCBS AL)
04.2021 - 06.2022
- Assist with office management
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Assist with setting up and performing specialized services and ensuring cleaning is done as required
- Frequently inspected production area to verify proper equipment operation.
- Improved contractor's satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted routine inspections to check quality and compliance with established specifications.
Sanitation Technician
THOMAS SERVICES, INC (contract With BCBS AL)
08.2015 - 03.2021
- Coordinated tasks to complete residential and commercial mopping, scrubbing and sanitizing of all assigned areas.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaning of windows and glass doors
- Event set up/post-event breakdown & clean-up
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Group Home Manager/ Patient Care Technician
ARC of Jefferson County
01.2013 - 08.2015
- Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
- Ensured safety and well-being of residents, conducting regular home inspections and coordinating necessary maintenance.
- Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
- Assisted residents with basic hygiene and healthcare needs.
- Protected clients' monies and property by tracking spending and reconciling accounts.
- Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
- Provided ongoing support to families of residents through regular updates on progress made toward individual goals set forth in their care plans.
- Ensured proper medication administration for all residents through close coordination with healthcare providers and careful record-keeping practices.
- Mentored and coached staff to improve performance and interactions with residents.
Financial Office Manager
Cashwell Loan Company
06.2010 - 07.2012
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained a strong understanding of market trends and competitor offerings, allowing for the strategic positioning of products to attract new customers while retaining existing ones.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed loan applications and monitored progress from start to finish.
- Managed a diverse portfolio of loans, ensuring all accounts remained current and well-maintained through diligent oversight.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Bank deposits.
Certified Nursing Assistant/Home Health Aide
ATC Healthcare
01.2006 - 06.2012
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Collaborated with healthcare professionals to develop personalized care plans, optimizing patient outcomes and satisfaction.
- Followed directions of licensed nurses to administer medications and treatments.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Assistant Retail Store Manager
Cato Fashions
05.2006 - 12.2009
- Make sales
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
- Streamlined inventory management with organized stockrooms and accurate recordkeeping.
- Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Tracked daily cash handling, reconciled sales and prepared bank deposits..
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Applied Science - Business Management
Alabama Southern Community College
Thomasville05.2008
Certificate in Business Management -
Alabama Southern Community College
Thomasville, AL01.1998
High School Diploma -
Wilcox Central High School
Camden, AL05.1994
Skills
- Operations Oversight
- Hiring and Onboarding
- Patient transportation
- Activities of Daily Living (ADLs)
- Home Health Aide
- Patient Care
- Behavioral support
- Medication Administration
- HIPAA Compliance
- Telephone Etiquette
- Electronic Medical Records
- Office Administration
- Front Desk Operations
- Insurance Verification
Certification
State Tested/Certified Nursing Assistant/ Home Health Aide, Alabama Southern Community College, Thomasville, AL, 1994, 1995
Timeline
Front Desk Receptionist
River Region Psychiatry Associates, LLC
11.2022 - Current
Supervisor/Office Manager
ENVIRONMENTAL SERVICE SYSTEMS, LLC (contract with BCBS AL)
04.2021 - 06.2022
Sanitation Technician
THOMAS SERVICES, INC (contract With BCBS AL)
08.2015 - 03.2021
Group Home Manager/ Patient Care Technician
ARC of Jefferson County
01.2013 - 08.2015
Financial Office Manager
Cashwell Loan Company
06.2010 - 07.2012
Assistant Retail Store Manager
Cato Fashions
05.2006 - 12.2009
Certified Nursing Assistant/Home Health Aide
ATC Healthcare
01.2006 - 06.2012
Associate of Applied Science - Business Management
Alabama Southern Community College
Certificate in Business Management -
Alabama Southern Community College
High School Diploma -
Wilcox Central High School
State Tested/Certified Nursing Assistant/ Home Health Aide, Alabama Southern Community College, Thomasville, AL, 1994, 1995
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