Kenyatta Jones
Los Angeles,Ca
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
2
2
years of professional experience
Work History
Administrative Assistant- Behavioral Health
Wesley Health Center JWCH Institute
08.2023 - Current
- Perform client onboarding and continued communication through the client lifecycle
- Processed all requests for release of medical information according to federal state
- Ensures that all patients have completed registration, consent for services and intake records
- Serves as a liaison between clients and the healthcare team
- Assist clients from diverse cultural backgrounds in understanding the health system in terms of access and limits to services
- Assist and manage special projects from initiation to completion as requested
- Answer phones, greets and and assists clients and performs other customer service related duties
- Monthly reports which entails coordination of chart reviews/audit
- Responsible for handling, documenting and alerting assigned site supervisors of any incidents or problems with employees, participants or the facility as it occurs
- Attends meetings and training, as assigned
- Assist with scheduling clinic site staff and meetings
- Assist with troubleshooting, as needed, for employee and participant problems and refer these problems to assigned Site Supervisor or the appropriate Coordinator for resolution.
Customer Service Representative
Global Medical Response
05.2022 - 05.2023
- Successfully resolved challenging customer issues by using a calm and friendly approach.
- Collaborated with various departments to develop effective solutions aligning with customer requirements.
- Efficiently resolved customer complaints, addressing issues promptly and effectively.
- Answer all incoming telephone calls of a transportation nature and confirm eligibility, scheduling and appropriate mode of transportation
- Assigns reservations to network transportation providers to ensure vehicle resources are used most efficiently.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor of Arts in Liberal Studies - Humanities
California State University - Northridge
Associate Degree in Liberal Studies -
Los Angeles Southwest College
Skills
- Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Excellent communication skills with a focus on team-building and customer relations
- Outstanding organizational, multitasking, and problem-solving abilities
- Proficient in creating optimizing and automating client and employee onboarding systems and processes
Timeline
Administrative Assistant- Behavioral Health
Wesley Health Center JWCH Institute
08.2023 - Current
Customer Service Representative
Global Medical Response
05.2022 - 05.2023
Bachelor of Arts in Liberal Studies - Humanities
California State University - Northridge
Associate Degree in Liberal Studies -
Los Angeles Southwest College
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