Operations Manager
Wandun Enterprises Incorporated
- Streamlined operational workflows, enhancing efficiency across multiple departments.
- Implemented process improvements that reduced turnaround time for key deliverables.
- Mentored junior staff, fostering a collaborative team environment and skill development.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
- Coordinated cross-functional teams to ensure alignment on project objectives and timelines.
- Developed training programs to improve employee knowledge of safety protocols and operational best practices.
- Led initiatives that increased overall productivity through strategic resource allocation and planning.
- Established standard operating procedures, ensuring consistency in service delivery across all operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.