Kenyatta Konicia Holland

Rehab Healthcare Salisbury Rehabilitation Center (Genesis)

01.2012

Patient care of resident of long and short term care.
Assisted with ADLs.
Provided patients and families with emotional support.
Exhibited compassionate care and communication with regard to issues of death and dying.
Sensitive to the needs of geriatric patients.
Promoted personal and co-worker safety.
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's.
Participated in the maintenance of safe conditions within the facility and other related areas.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
Took and recorded patients' temperature, pulse and blood pressure.
Prepared patient rooms prior to their arrival.
Collected urine and fecal samples.
Assisted with adequate nutrition and fluid intake.
Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.

Peninsula Orthopedics Associates

03.2015 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Dove Pointe

11.2004 - 01.2012

As an instructor I Observed and documented patient status and reported patient complaints to the case manager.
Completed and submitted clinical documentation in accordance with agency guidelines.
Provided transportation, assistance and companionship to clients.
Facilitated games and other activities to engage clients.
Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.
Documented resident records on daily flow sheets.
Read and recorded temperature, pulse and respiration.
After Being an instructor for 7 years I was promoted to Medical Secretary :
Ensured HIPAA compliance.
Partnered with team of Registered Nurses to ensure over all well-being of all patients.
Verified that information in the computer system was up-to-date and accurate.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Organized, updated and maintained over 200 patient charts.

Summary