Open To Work
Kenyatta McCants
Customer Service Representative
Mobile,AL
Summary
Experienced candidate well-versed in the hospitality and customer service industry. Proven track record of delivering exceptional customer service that has resulted in repeat customers and increased revenue for businesses. Adept at multitasking a variety of tasks such as taking orders, stocking supplies, handling customer accounts and personal information in a timely and secure manner and cashing out customers. Hard-working professional who is frequently praised as adaptable by peers, can be relied upon to help your team achieve its goals. Reliable worker with excellent communication, time management and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem solving skills to meet goals.
Overview
19
19
years of professional experience
Work History
Retail Associate remote
Big Mama's Clothing Plus
11.2021 - Current
- Assist customers with processing and submitting online orders received.
- Process payments via credit/debit card and cash.
- Assist with ordering of merchandise and customer selected items.
- Ensure all shipping and billing for customer is correct.
- Package and ship items to customers.
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Maintained organized merchandise displays, ensuring optimal product visibility and accessibility for customers.
Customer Service Representative
United Healthcare
10.2024 - 02.2025
- Resolved patient inquiries regarding insurance coverage and medical billing processes.
- Collaborated with healthcare providers to ensure accurate information sharing for improved patient experience.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Bartender and Server
The Admiral Hotel
09.2018 - 03.2022
- Prepared and served food and beverages to customers.
- Used focus memorization skills to keep track of tables and remember orders.
- Greeted and accommodated guests, building positive experience from first interaction.
- Delivered customer checks and securely processed credit card or ash payments.
In Home Care Provider
Mrs. Ann Heningburg
08.2012 - 09.2021
- Provided direct care to patient in their home to ensure that she was comfortable and well cared for.
- Assisted patient with grocery shopping and household duties.
- Recorded patient information, notifying nursing staff of changing or unusual conditions.
- Offered companionship and emotional support to clients while assisting with daily tasks.
Customer Service Specialist
Best Buy
05.2011 - 02.2013
- Developed personalized customer service relating and promptly resolved basic problems on customer accounts.
- Processed purchases, orders, returns and exchanges in an accurate and efficient manner.
- Provided account information to customers and explained bill service policies and customer rights.
- Assisted with training and mentoring new team members.
Collections Specialist
Stokes and Clinton Law Firm
08.2008 - 01.2011
- Monitoring outstanding account balances and determining need for further collections action.
- Negotiated with customers to reach payment/settlement agreements.
- Answered customer questions regarding problems with accounts.
- Processed customer refunds and account adjustments, updating records in database.
- Maintained a thorough understanding of legal regulations related to collections.
Cashier/Customer Service
Academy Sports & Outdoors
09.2006 - 07.2007
- Performed opening and closing procedures, such as counting cash register, restocking around register area and maintaining a clean workspace.
- Provided efficient and courteous service to customers.
- Delivered exceptional customer service at all of contact.
- Operated cash register and accurately processed payments, returns and exchanges.
- Enforced store safety and cleanliness standards to reduce hazards.
- Used POS system to complete purchases for customers.
Education
Insurance Producers license - Property and Casualty Insurance Producers License
Bishop State Community College
Mobile, AL03.2024
GED - undefined
Forest Park Adult Education Program
Forest Park, GA12.2005
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft word
- Leadership
- Guest services
- Remote Access Software
- Positive and engaging demeanor
- Reliability
Timeline
Customer Service Representative
United Healthcare
10.2024 - 02.2025
Retail Associate remote
Big Mama's Clothing Plus
11.2021 - Current
Bartender and Server
The Admiral Hotel
09.2018 - 03.2022
In Home Care Provider
Mrs. Ann Heningburg
08.2012 - 09.2021
Customer Service Specialist
Best Buy
05.2011 - 02.2013
Collections Specialist
Stokes and Clinton Law Firm
08.2008 - 01.2011
Cashier/Customer Service
Academy Sports & Outdoors
09.2006 - 07.2007
GED - undefined
Forest Park Adult Education Program
Insurance Producers license - Property and Casualty Insurance Producers License
Bishop State Community College
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