Kenyatta Moore
Indianapolis,IN
Summary
To obtain employment with a growth-oriented company that allows me to utilize my existing skills, experience, and education to gain upward mobility through added responsibility and training opportunities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Home Health Aid
Divine Heart Caregivers
09.2023 - Current
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Developed rapport to create safe and trusting environment for care.
- Researched and recommended community resources to meet clients' needs.
Assistant Manager
City Of Indianapolis, Indy Parks And Recreation
08.2014 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs to enhance knowledge and improve customer service skills.
- Collaborated with upper management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Overseen daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized environment to enhance customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular team meetings and updates.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various programming and projects.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the workplace.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of customer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize workplace success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Janitor/Maintenance
Arch Maintenance for Verizon Wireless
02.2019 - 04.2020
Janitor/Maintenance
Firestone Building Products
01.2016 - 08.2018
Recreation Coordinator
City Of Indianapolis, Indy Parks And Recreation
02.2014 - 08.2014
- Increased community participation in recreational programs by developing and implementing engaging activities.
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Boosted program attendance through effective marketing campaigns and outreach efforts targeting various demographic groups.
- Developed strong relationships with local organizations, fostering partnerships that enhanced the quality of recreation programs offered.
- Managed budgets for multiple programs, ensuring optimal allocation of resources to maximize service quality and participant enjoyment.
- Evaluated the success of each program at regular intervals, identifying areas for improvement and implementing changes as needed.
- Maintained safe and clean facilities at all times, conducting regular inspections and addressing any issues promptly.
- Established a welcoming environment for diverse participants by promoting inclusivity and accessibility throughout all programs and facilities.
- Facilitated hiring, training and evaluation of staff.
- Coordinated supply orders, storage and distribution for program.
- Empowered workers to independently handle common issues and maintain strict safety standards.
- Monitored workers for performance, professionalism and service quality.
- Trained workers in service policies, safety requirements and specifics of activities.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of customers.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Trained and provided information to new volunteers to contribute to activities and programs in constructive ways.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Arranged outings as part of recreational program.
- Created and delivered recreational programs for small and large groups of residents.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Checked inventory to make sure all necessary supplies and materials were available for recreational activities.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Established team rosters, scheduled leagues and tournaments and enforced rules and regulations of recreation and athletic programs.
- Prepared and distributed flyers, press releases and brochures to generate interest in established programs and events.
- Collaborated with community agencies and city departments to provide youth program opportunities and community involvement programs.
- Managed timesheets for recreation attendants, instructors and coaches to provide prompt payment.
- Conducted training seminars, staff meetings, coaching clinics and community meetings to promote organization and educational opportunities.
- Interviewed, trained and supervised part-time and seasonal personnel to perform job functions of recreation center.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Scheduled events in recreation facilities and monitored facility conditions.
- Collaborated with other departments within the organization to address shared concerns or identify opportunities for cross-functional initiatives.
- Organized and maintained accurate records for program registration, facility usage, and budgetary expenses ensuring smooth operations.
- Evaluated staff performance on a regular basis providing constructive feedback leading to more efficient operations overall.
- Spearheaded successful grant applications securing additional funding for new equipment, facility upgrades, or expanded programming options.
- Implemented comprehensive risk management plans to minimize potential accidents or incidents during recreational activities.
- Coordinated special events such as tournaments, fundraisers, and holiday celebrations that brought community members together in an enjoyable atmosphere.
- Cultivated positive relationships with media contacts to generate increased coverage of events, resulting in higher attendance rates.
- Kept abreast of industry trends to continually update program offerings that met the evolving needs of the local population.
- Streamlined registration processes, making it easier for community members to sign up for their desired recreation activities.
- Recruited trained, and supervised a team of dedicated volunteers to assist in delivering exceptional recreational services to the community.
Facility Attendant
City Of Indianapolis, Indy Parks & Recreation
06.2013 - 02.2014
- Improved facility cleanliness by implementing efficient cleaning protocols and schedules.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Maintained safety standards by conducting regular inspections and promptly reporting any issues.
- Boosted facility usage rates by promoting available services and resources to potential clients.
- Reduced equipment downtime with diligent maintenance, troubleshooting, and repairs when necessary.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Supported revenue generation efforts by actively promoting membership sales and facility rentals to prospective clients.
- Assisted with logistical requirements for events and meetings.
- Built and established positive relationships with patrons, team members and supervisors.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Set up promotional displays and equipment for special events and activities.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Supervised gameplay and monitored guests' actions to prevent theft.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
School Outreach Coordinator/ Head Camp Counselor
City Of Indianapolis, Indy Parks & Recreation
08.2010 - 08.2012
- Increased community engagement by developing and implementing school outreach programs.
- Established partnerships with local organizations to enhance educational opportunities for students.
- Organized school events and activities, promoting a positive school culture and environment.
- Coordinated volunteer efforts, resulting in a more involved and supportive community.
Education
Executive Development Certificate -
Indiana University Bloomington
Bloomington, IN04.2016
G.E.D. -
Dayton Job Corps Center
Dayton, Ohio05.2008
Skills
- Care Plan Management
- Care Plan Assessment
- Medication Administration
- Client Documentation
- Meal Preparation
- Documentation
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Licenses Certificates
- Blood-Borne Pathogens
- CPR&AED for Infant, Child, and Adult
- Certificates of Achievements and Completions
- National Health Career Association Phlebotomy Certification
- Serve Safe Certification
- Community Recreation Operator (CRO)
- Aquatics Facility Operator (AFO)
- Certified Pool and Spa Operator (CPO)
- National Youth Sports Coaches Association (NYSCA)
- Leadership & Management Certification
- Lean Six Sigma White Belt
- IU Bloomington Executive Development
- IU Bloomington Executive Development Board Member
References
- Kimberly Campbell, Deputy Director Indy Parks and Rec, Kimberly.Campbell@Indy.gov, 317-771-6230
- Shilah Larison, North Regional Manager Indy Parks and Rec, Shilah.Larison@Indy.gov, 317-402-9833
- Trey Wallace, Recreation Coordinator Indy Parks and Rec, Trey.Wallace@Indy.gov, 765-553-2369
- Pastor Dennell Howard, Hovey Street Church of Christ, Evolve.Leaders.EL@gmail.com, 317-515-2493
- Patrice Ellis, Divine Heart Caregivers, 317-279-6228
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
Timeline
Home Health Aid
Divine Heart Caregivers
09.2023 - Current
Janitor/Maintenance
Arch Maintenance for Verizon Wireless
02.2019 - 04.2020
Janitor/Maintenance
Firestone Building Products
01.2016 - 08.2018
Assistant Manager
City Of Indianapolis, Indy Parks And Recreation
08.2014 - Current
Recreation Coordinator
City Of Indianapolis, Indy Parks And Recreation
02.2014 - 08.2014
Facility Attendant
City Of Indianapolis, Indy Parks & Recreation
06.2013 - 02.2014
School Outreach Coordinator/ Head Camp Counselor
City Of Indianapolis, Indy Parks & Recreation
08.2010 - 08.2012
Executive Development Certificate -
Indiana University Bloomington
G.E.D. -
Dayton Job Corps Center
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