Summary
Work History
Education
Skills
Timeline
Generic

Kenyatta Oliver

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Night Audit

Hilton
- Current
  • Managed front desk operations during overnight shifts, including guest check-ins/outs and responding to any guest inquiries or issues
  • Balanced and reconciled daily sales and revenue reports, identifying any discrepancies and taking necessary corrective actions
  • Conducted nightly audits of hotel financial transactions to ensure accuracy and compliance with established policies and procedures.

Customer Support Specialist

Covance
  • Provided exceptional customer service by efficiently resolving inquiries and complaints through various channels such as phone, email, and live chat
  • Maintained a high level of customer satisfaction by effectively addressing concerns and providing timely and accurate information
  • Collaborated with cross-functional teams to ensure seamless communication and coordination in resolving customer issues.

Night Audit

Wyndham
  • Performed regular audits of hotel systems and procedures to verify compliance with company policies and identify areas for improvement
  • Handled guest inquiries and issues during the late night hours, providing exceptional customer service and resolving any concerns promptly
  • Managed the check-in and check-out process for late-night arrivals and early departures, ensuring a smooth and efficient experience for guests.

Front Desk Agent

Wyndham
  • Welcomed guests to this 200-room hotel and managed bookings, ensuring special requests were accommodated
  • Handle invoices and transactions, and resolve complaints and system problems promptly
  • Oversee department budgets and forecast revenue and occupancy in collaboration with other managers
  • Provided guests with information on available rooms, hotel amenities, and local restaurants and attractions
  • Coordinate with housekeeping staff to ensure all rooms are cleaned and ready on time.

Program Outreach

FTH Non Profit
  • Developed and implemented strategic outreach plans to engage target audiences and increase program participation rates
  • Established partnerships with community organizations, schools, and businesses to promote program awareness and drive enrollment
  • Conducted outreach events, workshops, and presentations to educate potential participants about program benefits and opportunities.

Head Cashier

Lowes'
  • Reconciled discrepancies between accounting records and cash drawer
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
  • Processed POS transactions, including checks, cash, and credit purchases or refunds.

Education

Bachelor in Business Administration -

Southern New Hampshire
ONLINE
06.2026

Skills

  • Customer Support
  • Operational Management
  • Sales
  • Finance
  • Supervision and leadership
  • Organization and Time Management
  • Decision-Making
  • Interpersonal Communication

Timeline

Night Audit

Hilton
- Current

Customer Support Specialist

Covance

Night Audit

Wyndham

Front Desk Agent

Wyndham

Program Outreach

FTH Non Profit

Head Cashier

Lowes'

Bachelor in Business Administration -

Southern New Hampshire

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Kenyatta Oliver