Kenyatta Parker
Hinesville,GA
Summary
Dedicated, empathetic, and hardworking Medical Assistant offering experience in direct patient care and medical office management. Committed to obtaining the highest level of patient satisfaction, while enhancing office operations by staying on top of staff needs. Knowledgeable with electronic record keeping and insurance documentation.
Overview
17
17
years of professional experience
Work History
Business Owner
Kenyatta's Customs
Hinesville , GA
06.2017 - Current
- Started a professional organizing and crafting business.
- Established marketing strategies, such as social media campaigns, to promote the businesses.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Ensured compliance with all local laws and regulations related to the business operations.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Monitored cash flow to ensure proper budgeting of resources.
- Conducted market research to identify new opportunities for growth.
- Updated website content regularly according to current trends within target markets.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Resolved issues quickly through meticulous research and quick decision-making.
- Kept records for production, inventory, income, and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Medical Support Assistant (Team Coordinator)
Department of Veterans Affairs
Tacoma, WA
02.2014 - 02.2017
- Greeted patients and visitors, verified patient information and scheduled appointments.
- Updated patient demographic information in the EHR system upon verification of accuracy.
- Removed 1,000+ patients from Electronic Waitlist by contacting and scheduling appointments.
- Maintained appointment recall system for staff providers.
- Responsible for closing out, restoring, or modifying provider grids.
- Maintained appointment recall system for staff providers.
- Managed patient dual assignment list, NEAR list, No Show list, and caregiver program list.
- Assigned patients to Primary Care Provider panels.
- Scrubbed provider panels, closing encounters.
- Checked in patients and created encounter forms.
- Worked directly with H-Pact personnel to ensure quality of care to patients.
- Verified and updated patient's insurance information using ICB software.
- Checked out patients and made follow-up appointments; entered recall reminders.
- Helped monitor specific lists of patients i.e. diabetic registry, high-risk patient registry, and almanac.
- Performed pre-visit patient reminder calls.
- Assisted with daily schedule review.
- Arranged transportation for patients.
- Obtained medical records and test results from non-VA providers and Coordinate information exchange for dual care
- Prepared paperwork for Veteran and/or Primary Care Providers
- Addressed customer service concerns and coordinating solutions.
- Specialty consult and encounter completion tracking
- Myhealthevet enrollment and in-person authentication
- Routine posting and updating of performance based data in the clinic.
Veterans Service Representative
Worksource
Lakewood, WA
08.2012 - 08.2013
- Prepared documents, or spreadsheets, such as employability plans, resumes, cover and thank you letters.
- Established and maintained effective interpersonal relationships with customers, peers, and management.
- Performed computer applications & internet operations, utilizing Washington WorkSource website.
- Performed internet file searches to match job seekers to job openings and screens for eligibility.
- Provided information to customers by using computer, email or fax.
- Maintained digital records in multiple management information systems including Service Knowledge Information Exchange System (SKIES) database
- Answered phone calls, gave information to callers, took messages and directed them to appropriate individuals.
- Consistently maintained a friendly and professional rapport with customers in person and on the phone.
- Composed properly formatted letter and memorandums with input from supervisor with attention to detail.
Medical Assistant
Polyclinic
Seattle, WA
10.2012 - 11.2012
- Recorded medical histories, vital statistics, or information such as test results in medical records.
- Prepared treatment rooms for patient examinations, kept rooms neat and clean.
- Interview patients to obtain medical data and measure their vital signs, weight, and height.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
- Showed patients to examination rooms and prepared them for the physician.
- Explained treatment procedures, medications, diets, or physicians instructions to patients
- Helped physicians examine and treat patients, handing them instructions and materials.
- Performed such tasks as giving injections or removing sutures.
- Collected blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Ordered lab work and electromagnetic radiations.
- Prioritized patient daily care according to acuity and scheduled patient procedures.
- Performed preventive maintenance on emergency equipment.
- Assisted R.N. with sterile and non-sterile dressing changes.
- Perform EKGs.
- Trained in Phlebotomy.
- Utilized PC to enter and retrieve patient data.
- Answered multi-line phone, operated fax and copy machine.
Human Resources Specialist
Department of Army
Joint Base Lewis-McChord, WA
07.2007 - 11.2011
- Processed, verified, and maintained personnel related documentation, including staffing, recruitment training, grievances, performance evaluations, and employee leave of absences.
- Examined employee files to answer inquiries and provide information for personnel actions.
- Managed financial concerns for over 600 employees.
- Explained company personnel policies, benefits, and procedures to employees.
- Gathered personnel records from other departments or employees.
- Reconciled over $300,000 in financial issues for soldiers and their family members.
- Educated over 220 employees in the completion and processing of travel vouchers for two companies during their deployment and redeployment cycles.
- Processed an excess of 230 financial transactions and leave forms to assist in the success of the section.
Education
Bachelors of Science in Healthcare Management
South University
Savannah, GA02-2019
Skills
- Appointment Scheduling
- Insurance Verification
- Electronic Health Records Management
- Patient Records Maintenance
- Exam Room Preparation
- Detail Oriented
- Patient Care Coordination
- Data Entry
- Quick problem solver
- Team management and supervision
- Vista/VetLink/CPRS
- EMR/HER/Claimgear
Timeline
Business Owner
Kenyatta's Customs
06.2017 - Current
Medical Support Assistant (Team Coordinator)
Department of Veterans Affairs
02.2014 - 02.2017
Medical Assistant
Polyclinic
10.2012 - 11.2012
Veterans Service Representative
Worksource
08.2012 - 08.2013
Human Resources Specialist
Department of Army
07.2007 - 11.2011
Bachelors of Science in Healthcare Management
South University
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