Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Kenyatta Pegues

Arlington,TN
Kenyatta Pegues

Summary

Dedicated future educator focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper and multitasker. Caring Teaching Assistant with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Experienced interpersonal communicator addresses unique queries within educational settings and accommodates staff curriculum requirements. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
years of professional experience

Work History

Choice Wine & Beer LLC

Store Manager
05.2016 - 06.2018

Job overview

  • Coordinated buying and merchandising decisions for high-volume liquor store as well as inventory replenishment
  • Directed and supervised staff of 5 employees
  • Assisted in training employees
  • Implemented training programs to comply with local and state regulations
  • Managed vendor claims and delivery issues
  • Finding innovative ways to increase sales through display presentation and promotional pricing
  • Regularly maintained positive back-room inventory
  • Timeliness in working new items into store sets for purchase
  • Handled cash and credit transactions in excess of $10,000 on weekly basis
  • Ensured that appropriate levels of inventory for product lines were maintained and ordered
  • Set up and close cash registers and prepare deposits
  • Maintain current knowledge of all products and market trends
  • Keep employees motivated, resolve conflicts, and make hard decisions for employees
  • Work with employees, customers, and management
  • Create schedules, order supplies, and write reports
  • Keep and maintain budget
  • Confident in using math skills
  • Being in charge of hiring new employees and being good judge of character will help ensure that right people are hired to maintain efficient and motivated team
  • Solve problems that may come up during typical workday
  • Make decisions that affect company
  • Having ability to make hard and fast decisions.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures

Walter Reed National Military Medical Center

Community Living Assistant
04.2016 - 03.2017

Job overview

  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Developed and maintained accurate records of programs and services.
  • Provided support to social service clients in navigating available resources.
  • Monitored and evaluated impact of social services on community.

Alorica

Call Center Representative
09.2012 - 05.2014

Job overview

  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues weekly.
  • Achieved 9 out of 10 satisfaction ratings through proactive one-call resolutions of customer issues.
  • Processed 50% of debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Boosted customer service satisfaction ratings through consistent quality control.
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Met customer call guidelines for service levels, handle time, and productivity.
  • Responded proactively and positively to rapid change.

Federal City Child Development Center

Teacher's Assistant
08.2010 - 02.2012

Job overview

  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Maintained safety and security by overseeing students in recess environments.
  • Reviewed lesson material with students individually or in small groups.
  • Helped teachers recognize learning issues evidenced in one-to-one support instruction.
  • Documented student progress and communicated with parents to keep informed.
  • Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.

Northwest Mississippi Community College

Food Server
08.2009 - 05.2010

Job overview

  • Consistently provided friendly guest service and heartfelt hospitality
  • Demonstrated integrity and honesty while interacting with guests, team members and managers
  • Assembled food orders while maintaining appropriate portion control
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.

Library, Horn Lake High School

Volunteer
08.2007 - 05.2009

Job overview

  • Determine the nature and extent of the visual materials needed
  • Find and access needed images and visual media effectively and efficiently
  • Interpret and analyze the meanings of images and visual media
  • Evaluate images and their sources
  • Use images and visual media effectively
  • Design and create meaningful images and visual media
  • Understand many of the ethical, legal, social, and economic issues surrounding the creation and use of images and visual media, and access and use visual materials ethically
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.

McDonald's

Customer Service Cashier
10.2007 - 04.2009

Job overview

  • Food Preparation Cleanliness and Hygiene
  • Good customer service skills are integral,
  • Provide customers with quick and accurate service and show sensitivity to their individual needs, both from behind till as well as in dining areas
  • Consistently provided friendly guest service and heartfelt hospitality
  • Greeted customers and provided excellent customer service
  • Operated drive-through window and sales register quickly and efficiently
  • Demonstrated integrity and honesty while interacting with guests, team members, and managers
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Prepared all food orders within 2-3 minute time frame
  • Assembled food orders while maintaining appropriate portion control
  • Prepared specialty foods such as pizzas and sandwiches, following specific methods that required quick prep time
  • Handled currency and credit transactions quickly and accurately
  • Followed food safety procedures according to company policies and health and sanitation regulations
  • Strictly followed all cash, security, inventory, and labor policies and procedures
  • Reported to all shifts wearing neat, clean, and unwrinkled uniform
  • Maintained clean and safe environment, including kitchen, bathrooms, building exterior, parking lot, dumpster, and sidewalk
  • Reported to each shift on time and ready to work
  • Performed all position responsibilities accurately and in timely manner
  • Immediately informed supervisors when supplies were low or if equipment was not functioning properly
  • Prepped items for later use to save staff time during busy hours.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.

Education

Horn Lake High School
Horn Lake, MS

High School Diploma
05.2009

Skills

  • Class Coordination
  • Safety Guidelines
  • Behavior Redirection
  • Academic Record Keeping
  • Teacher Observation
  • Classroom Supervision
  • Classroom Integration
  • Fine Motor Skills
  • Field Trip Monitoring
  • Grading Assignments
  • Documenting Behaviors
  • Behavioral Modeling
  • Computer and Microsoft Office Skills
  • Assignment Advising
  • Enthusiasm for Students and Teaching

Timeline

Store Manager

Choice Wine & Beer LLC
05.2016 - 06.2018

Community Living Assistant

Walter Reed National Military Medical Center
04.2016 - 03.2017

Call Center Representative

Alorica
09.2012 - 05.2014

Teacher's Assistant

Federal City Child Development Center
08.2010 - 02.2012

Food Server

Northwest Mississippi Community College
08.2009 - 05.2010

Customer Service Cashier

McDonald's
10.2007 - 04.2009

Volunteer

Library, Horn Lake High School
08.2007 - 05.2009

Horn Lake High School

High School Diploma

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Kenyatta Pegues